2006
Bachelor of Science in Mathematics major in Computer Science
University of Rizal System - Morong
More Info About Me
I have been a Customer Service Specialist from the corporate industry for 10 years. During the pandemic, I have transitioned to be a Virtual Assistant for e-commerce businesses such as Amazon and Shopify.
I became passionate about the industry and aimed to be more knowledgeable professionally. I have upskilled and ventured as a Social Media Manager. My goal is to help my clients grow their businesses through my knowledge and acquired skills. I am confident that I can help you connect with your current and future customers, represent your brand professionally on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2021
TPG Telecom Australia
(Compliance Officer / Customer Service Expert)
Analyze and manage complaints raised within the company and through other third-party authorities such as social media, court and the Telecommunications Industry Ombudsman (Australia’s TIO)
2014
-
2016
Sitel | Virgin Australia Account
(Flight Booking Associate)
Processed bookings, payments and cancellation/refund via phone calls and emails using a GDS tool to book domestic and international Virgin Australia flights
2010
-
2014
Maersk Global Service Center
(Process Expert / Booking Specialist |)
Booking freight schedules for international shipments using different CRMs, categorizing consignments and attentively assess correct vessels or containers, ensuring all shipments arrive on its Estimated Time of Departure and Estimated Time of Arrival
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.