Bachelor of Science in Mathematics major in Computer Science
University of Rizal System - Morong
I have been a Customer Service Specialist from the corporate industry for 10 years. During the pandemic, I have transitioned to be a Virtual Assistant for e-commerce businesses such as Amazon and Shopify.
I became passionate about the industry and aimed to be more knowledgeable professionally. I have upskilled and ventured as a Social Media Manager. My goal is to help my clients grow their businesses through my knowledge and acquired skills. I am confident that I can help you connect with your current and future customers, represent your brand professionally on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have.
University of Rizal System - Morong
Analyze and manage complaints raised within the company and through other third-party authorities such as social media, court and the Telecommunications Industry Ombudsman (Australia’s TIO)
Processed bookings, payments and cancellation/refund via phone calls and emails using a GDS tool to book domestic and international Virgin Australia flights
Booking freight schedules for international shipments using different CRMs, categorizing consignments and attentively assess correct vessels or containers, ensuring all shipments arrive on its Estimated Time of Departure and Estimated Time of Arrival
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.