2001
BS COMPUTER SCIENCE
Universidad de Dagupan
Your dedicated and an athlete Bookkeeping/Virtual Assistant/Customer Service Specialist
Hi! My name is Rosalie Lloreco Serrano, I am your dedicated and an athlete Bookkeeping/General Virtual Assistant/Customer Service Specialist. I am here to provide efficient and dedicated Bookkeeping, General Virtual Assistant and Customer Service, helping you stay organized and on top of your work responsibilities.
I am highly motivated, customer-focused professional with a decade of experience in customer service, store operations management and administrative works.
Proven ability to efficiently manage daily tasks, improve productivity and exceed sales quotas. And passionate about my work and know how to work in a fast pace environment.
I am a Bachelor Science in Computer Science. I am an ex Overseas Filipino Worker from Singapore where I learnt how to work in a fast-paced environment and multi task job.
As a recent graduate from bookkeeping training program with certification as a XERO and QuickBooks ProAdvisor, I am prepared to apply my newly acquired skills and knowledge in efficiently managing financial data and providing support in XERO and QuickBooks functionalities. While I am a new in this field, I am eager to learn and expand my knowledge of bookkeeping practices and contribute to a team in an entry-level bookkeeping role. I am detail-oriented, easily to adapt, tech-savvy and committed to ensuring accuracy in financial management. I am enthusiastic about the opportunity to grow professionally and make meaningful contributions to a dynamic organization.
Outside of work, I am a runner (short and long distance) and an obstacle racer in different counries. I enjoying spending quality time with my family, friends and in the nature.
If you're looking for a Bookkeeping , VA or Customer Service with both professional expertise and variety of interest, let's connect and see how I can help you succeed!
My Skills and Competencies
Bookkeeper
General Virtual Assistant
Customer Service Specialist
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
APRIL 2024
-
MAY 2024
Digital Bytes Financial Services
(QUICKBOOKS INTERNSHIP TRAINING)
*Perform all reconciliations of bank statements and credit card statements
*Maintain an open communication with the Team Leaders
*Create quotes and invoices
*Create Purchase Orders and Bills
*Create or add new Supplier
*Journal entries
*Import customer contact list and Product and Services
*Categorization of the products
MARCH 2024
-
APRIL 2024
Digital Bytes Financial Services
(Bookkeeping - Australian Xero Software Internship)
*Create quotes and Invoices
*Bank reconciliation
*Payroll Management
*Simpler BAS preparations and Full BAS preparations
*Xero system navigation
*Create Purchase Orders and Bills
*Spend and Receive Money Transaction
*Fixed Asset Register & Run Depreciation
*Overpayment & Prepayments
*Hubdoc Management
*Manage employees
*IAS Preparations
MARCH 2011
-
MARCH 2024
GMG SPORTS SEA PTE. LTD.
(RETAIL SUPERVISOR)
*Stocks Control, Inventory, Merchandising, Point of Sales and monthly rostering/schedule
*Receiving stocks from 3rd party and scan all products and upload thru SAP System and display
*Analyzing variances and initiating corrective actions
*Coaching, Counsel, Train and discipline the newcomers or new staff
*Ensure good standards for quality, customer service, and product knowledge and handle customer inquiry, complaints and other issues
*Regular reporting of Sales and other store issues related information to Operation Manager
MAY 2007
-
FEB 2011
EVER SHOPPERS INC., (GOTESCO MALL), PASIG CITY, PHILIPPINES
(DEPARTMENT HEAD)
*Stock Control, Inventory, Merchandising, Point of Sales Processes, Monthly Rostering
*Ensure good standards quality, customer service and staff product knowledge
*Handle customer complaints, inquiries, and issues with in the department
*Regular reporting of the sales and other related information to the Store Manager
SEPT 2003
-
MAY 2007
EVER SHOPPERS INC., (GOTESCO MALL), PASIG CITY, PHILIPPINES
(WAREHOUSE DATA ENCODER)
*Receiving and checking the in and out going products and encode delivery invoice with keen eye
*Encoding withdrawal slip for in and outgoing and defective products inside the warehouse
*Issuing and encoding barcode for the products which is need to display in the selling area and stocks control and inventory
*Receiving Invoice and posted
MAY 2001
-
SEPT 2003
INNODATA PHILIPPINES INC., MAKATI CITY, PHILIPPINES
(QUALITY ASSURANCE AUDITOR)
*Conducts and audit files from US other Asian facilities
*Creates correspondences and audit reports
*Assist and train newly deployed staff
*Checking and controlling the incoming batch for audit.
My Services
Customer Service Specialist
Customer interaction Support and Assistance Customer Relationship Management Administrative Tasks
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeper
Responsible for maintaining accurate financial records for a business or organization.