1998
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Indangan National High School
More Info About Me
I am a single mother of 3. I am 41 years old. I am a hard-working mom and a loving person. I am the kind of person who loves to joke and make fun of my friends, and a bubbly person who laughs hard and is a shallow person. I am serious when it comes to my task/job. And I want to get it done as soon as possible. When I was working in a BPO I am always on time I want to be there 1hr before the shift I hate to be late.
I was a Customer Service representative for 6 months in a Telecommunications Company ( Vodafone) also in Retail for 9 months (Macy’s Omnichannel) and 2 months with Orchard Brand it’s a Catalogue. And my recent job was with Exchange Telecom VA as a Customer representative.
I am an enthusiastic and self-motivated person. I make sure that I provide clients with genuine services specializing as a Product Lister and as a General Virtual Assistant. I am confident in my ability to follow instructions and be able to produce the quality work output that is required of me.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
November 8, 2021
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April 30, 2022
Exchange Telecom
(Customer Representative (Virtual Assistant))
Assist customers regarding the repair, create a ticket and assign it to a department.
Call Customers to let them know their appointment (Date and time)
Assist Customers to check their balances, and processing payments.
Handle basic billing issues.
2021
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2021
IQOR
(Customer Service Representative)
Assist customers to place an order, checking the status of the order, checking the availability of the items/Cancellation
2018
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2020
CVG/CNX
(Customer Service Representative)
• Assist customers to place an order
• Service Recovery (Package Reroute, Shipping Information Update, Follow-up on missing
• Packages, Order Refund/ Cancellation
2017
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2018
Teleperformance
(Customer Service Representative)
Assist Customers to top up their mobile to be able to call and do basic mobile Troubleshooting
My Services
Customer Service
Customer service is to listen to and understand customer concerns while also providing helpful information.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.