Experienced in admin, customer service, and healthcare roles in the UAE, along with my tenure as a virtual assistant, I have handled various tasks from appointment setting to digital marketing, including lead generation and email outreach. Organized and professional, demonstrating dedication and focus in all my endeavors. Prioritization, multitasking, and following through to accomplish project objectives.
Xavier University
Philippine Women's University
• Data Mining using tools like LeadsGorilla, LinkedIn & via general Google Search
• Prospect Qualifying (LinkedIn & Data Mining) - Qualify prospects & updated worksheet/CRM entries
• Record Management & Keeping - Update Documents & CRM records (Hubspot & ClickUp)
• Email Marketing (& follow ups)- Use of Email Marketing CRM or Google Email to contact & communicate to prospects & do follow ups.
• Appointment Setting - Use Google Calendar to book appointments.
• Assist in the day to day task of the Sydney team.
• Basic Digital Marketing work
• Work with a colleague to Update & Manage DP Social Media Pages & Blogs
• Create & Track WIP using our CRMClickUp
• Eventually help with liaising with Clients via email & CRM with Campaign Updates & recommendations
I schedule appointments of potential customers for home or SoHo cleaning.
Generate new business leads and qualify them for the company’s future services offered.
Follow-up customers who have not yet scheduled an appointment.
I Keep records of all contact with potential customers.
As a nursing assistant, I am responsible for a variety of tasks to help patients with their daily needs andmedical care. This includes:
• Peg tube feeding using machine: I help patients to receive nutrition through a tube that is insertedinto their stomach. This is often necessary for patients who are unable to eat or drink normally.
• Suctioning: I remove mucus and other fluids from patients' airways using a suction machine. This helpsto prevent breathing problems and infections.
• Nebulization: I help patients to take medication through a nebulizer, which is a machine that turnsliquid medication into a mist that can be inhaled. This is often used to treat asthma and other respiratoryconditions.
• Vital signs monitoring: I check patients' vital signs, such as their temperature, heart rate, bloodpressure, and respiratory rate, on a regular basis. This helps to identify any potential problems early on.
• Changing catheter: I help patients to change their catheters, which are tubes that are inserted intothe bladder to drain urine. This is necessary for patients who are unable to urinate on their own.
• Medicine administration: I give patients their medication as prescribed by their d
octor. This may involvegiving them pills, injections, or topical medications.
• Blood sugar monitoring: I check patients' blood sugar levels on a regular basis to ensure that they arewithin a safe range. This is especially important for patients with diabetes.
• Proper hygiene: I help patients to maintain proper hygiene by bathing them, brushing their teeth, andcombing their hair. I also help them to change their clothes and bedding.
• Perennial care: I provide special care for the perineal area, which is the area between the genitals andthe rectum. This may involve cleaning the area, applying creams or ointments, and changing dressings.
• Assisting mobility: I help patients to move around safely and independently. This may involve helpingthem to get in and out of bed, walk, or use a wheelchair.
• General office work: Provides administrative support for the dental office, including answering phones,greeting patients, and managing paperwork.
• Confirming dental appointments: Contacts patients to confirm their upcoming appointments and toreschedule or cancel appointments as needed.
• Keeping track of treatment records: Updates patient records with information about their dentaltreatment, including procedures performed, medications prescribed, and upcoming appointments.
• Sending and processing insurance dental coverage for approvals: Submits dental claims to insurancecompanies and follows up to ensure that claims are processed and paid correctly.
• Ordering dental supplies and materials: Tracks inventory of dental supplies and materials and placesorders to ensure that the office has the necessary supplies to provide patient care.
• Answering inbound calls from customers
• Resolving customer inquiries and issues in a timely and efficient manner
• Providing information about the company's products or services
• Taking and processing customer orders
• Handling customer complaints and feedback
• Escalating complex issues to the appropriate team or department
• Maintaining accurate and up-to-date customer records
• Meeting and exceeding customer satisfaction targets
• Excellent communication and customer service skills
• Ability to listen carefully and understand customer needs
• Ability to think critically and solve problems
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously and work under pressure
• Strong knowledge of the company's products or services
Identifying leads via research, outreach, and guest posting aims to convert prospects into potential clients.
Coordinate appointments for potential clients interested in home or small office cleaning services. Proactively generate
Offer remote administrative assistance, managing duties such as scheduling, email handling, and research.
