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Banking and finance
Adamson University
More Info About Me
I am an experienced admin and data encoder assistant with over 7 years of experience in various logistics companies. My expertise is dedicated to assisting start-up business owners in increasing their revenue through effective social media content and visuals. Being an excel and admin whiz will undoubtedly lighten your load on time-consuming tasks, which I will assist you with.
My Line of Expertise
Administrative Assistance
Bookkeeping
Amazon
Word press Developer
Graphic Design & Video Editing
Lead Generation
Shopify E-commerce and Dropshipping
Social Media Management
SEO
Data Entry
Content Creator
Certificates
Accomplishments and Education
September 2022
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January 2025
Maersk
(Customer Service Analyst / Sales Associate)
✅ Downloads, receives, and validates purchase orders from customers via e-mail, fax, customer portal, and
other means.
✅ Transfers purchase order details accurately into sales orders in the client’s ERP system.
✅ Process product returns and exchanges in the client’s ERP system.
✅ Deals directly with customers and the client's sales agents either by telephone, Viber, email, or face-to-face.
✅ Respond promptly to customer inquiries.
✅ Handle and resolve customer complaints.
✅ Work closely with the Warehouse team to ensure that sales orders are served on the agreed delivery date.
✅ Record details of inquiries, comments, and complaints.
✅ Review and seek proper disposition for customers’ open orders or back orders at the end of the month.
✅ Provide a sales report or other related information requested by the client.
January 2023
-
February 2024
Kumo Fitness
(Social Media Manager)
✅Content Creation and Curation
✅Strategy Development
✅Community Engagement
✅Analytics and Reporting
✅Staying Updated with Trends
July 2022
-
December 2022
CBS Financial and Trucking
(Lead Generation and Social Media Manager)
Research the email addresses, phone numbers, addresses, and other information of the target people or businesses to lead future customers.
✅ Data Scraping
✅Data Entry
✅ Data collection
✅ Data Scraping
✅ B2B Lead Generation
✅Data Mining
✅ Linkedin Leads
✅ Web Scraping
January 2021
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June 2022
JD Products Marketing
(Executive Virtual Assistant)
✅Make sure that all tasks are updated on Monday.com
✅Calling the leads for construction equipment.
✅ Answering inquiries
✅ Researched for cheap but branded items for construction.
✅Posting on Social Media Page.
2018
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2022
Li and Fung Inc. (Fonterra Brands Inc.)
(Assistant 1- Data Encoder/Operations Support Specialist)
✅Encoding all orders customer's accurately
✅Answering customer's complains and inquiries via message and email
✅Accurate and on-time report generation
✅Proper communication from buyers
✅Delivery scheduling
✅Encoding of all incoming and outgoing stocks
✅Updating the remaining stocks on the system
2016
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2018
DHL Supply Chain Inc.
(Sales Associate and Data Processor)
✅Collecting orders and track order delivery
✅Informing and updating customers of order status
✅ Maintaining high quality of service to attain customer satisfaction
✅Encode orders in the system
2014
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2016
Metro Gaisano
(Checker / Dispatch Documentation)
✅Check all items received for Item count and Box count.
✅Make sure that the items is in good condition and PO's vs physical count were the sameProcessing all orders of purchasing
✅Encoding all order’s that are received.
✅ Consolidate the order's received and ready to dispatch.
Services I Offer
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimization (SEO)
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Testimonials
Testimonial
You are the best.
You really know your
stuff
Testimonial
I know I keep saying thank you
but you just don't know how
much we appreciate you
Testimonial
Thank you so much Lilian I really do appreciate your generosity. You are helping with us by being patient with us
Testimonial
Awesome. Thank you so much for doing a wonderful job.
Testimonial
I thank God sent you right to us because I feel like I've been knowing you and I've never met you