2019
Bachelor of Science in Computer Science
Bohol Island State University- Bilar Campus
More Info About Me
I am Lilebeth, 24 years of age. My firm conviction is that success is not a matter of luck; but rather it demands commitment, persistence, continuous learning, sacrifice, and above all a genuine passion for one's endeavor.
I graduated from Bohol Island State University with a Bachelor's Degree in Computer Science batch 2019 at Zamora ,Bilar, Bohol. I started my career 3 years ago as a Customer Service Representative that was with Tech Mahindra and Teletech. Throughout my career, I have developed a variety of transferrable skills and experience that I believe will enable me to excel in this position. I have experience working alone and as part of a team. I am capable in working under pressure and conscious in meeting deadlines. And I am eager to learn new set of skills and do my best in whatever I am working with.
With all of those experiences and with my skills set, I am fully capable of managing diverse tasks for entrepreneurs, business proprietors, or individuals with hectic schedules. Over those years of my professional journey, I have developed the ability to effectively operate multiple software programs such as Microsoft Office Applications (Word, Excel, PowerPoint, Publisher) Google Suite ( Gmail, Sheets, Docs, Calendar, Drive) as well as a diverse of AI tools such as ChatGPT, Quillbot, Copy. ai and Graphic Design Tools such as Canva.
My Skills and Competencies
Crisis Management
Content Creation
Copywriting
Facebook Ads Specialist
Social Media Management
Data Entry Specialist
Certificates
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My Experience and Education
2020
-
2023
Teletech
(Chat Support Representative)
Responsible in handling consumer inquiries regarding online orders. Track down status and progress of orders, processed refunds, and sending of emails for any feedbacks.
2019
-
2020
Tech Mahindra
(Customer Service Representative)
• Answer incoming calls, dealt with consumer general inquiries and complaints such as billing statements, insurance status, checking and updating internet plans with troubleshooting of their devices.
• Provide a better and professional customer support. Ensure that my clients are satisfied and happy with my output.
My Services
Social Media Management
I contribute engagement data, identify trends in purchaser interplay, and plan digital campaigns to build a community.
Data Entry / Web Researcher
I am accountable for inputting records into a computer system, making sure that it's accurate, prepared, and updated.
Professional Virtual Assistant
I do provide administrative, creative, technical, or non-public aid offerings to customers from their domestic offices.
Facebook Ads Specialist
I create, manage and optimize ad campaigns on Facebook to reach targeted audiences and drive business growth.
Copywriting
I do create compelling written content that informs and persuades readers to take action or engage with the message.
Content Creation
I create diverse types of media, such as videos and images, to educate, entertain, and engage target audiences.