Hey I am your Rockstar Social Media Manager Liezel

General Virtual Assistant

As a General Virtual Assistant (GVA), my primary goal is to provide reliable and efficient administrative support to businesses or individuals remotely. With a strong background in organization, communication, and multitasking, I am committed to assisting with various tasks and streamlining processes to enhance productivity.

Liezel V Dumalus
San Fernando, Philippines
liezeldumalus08@gmail.com
Freelancer
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Socia Media Marketing

Facebook Ads
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017
Bachelor of Science in Management Economics

Bachelor of Science in Management Economics

La Consolation Philippines
Masteral in Business Administration

It is a postgraduate degree that focuses on various aspects of business and management. An MBA program provides students with a wide range of business skills and knowledge, preparing them for leadership and managerial roles in organizations.

2022 - 2023
Pawsome Pals
(Social Media Manager)

Strategy Development:
Create and execute social media strategies aligned with the organization's goals and target audience.
Conduct market research and competitive analysis to identify opportunities for growth and differentiation.
Define key performance indicators (KPIs) and metrics to measure the success of social media campaigns.
Develop a content calendar and plan social media activities accordingly.
Content Creation and Management:
Create engaging and compelling content for social media platforms, including text, images, videos, and other multimedia formats.
Optimize content for each social media platform to maximize reach and engagement.
Collaborate with internal teams or external agencies to produce high-quality visuals and videos.
Monitor industry trends and current events to identify content opportunities that align with the organization's brand and values.
Community Management:
Monitor social media channels and respond to comments, messages, and inquiries promptly and professionally.
Foster and nurture relationships with the online community, influencers, and brand advocates.
Implement strategies to encourage user-generated content, engagement, and conversation around the organization's brand.
Manage and resolve any customer service or PR issues that arise on social media platforms.
Social Media Advertising and Promotion:
Plan and execute paid social media campaigns, including ad creation, targeting, and optimization.
Monitor campaign performance, conduct A/B testing, and make data-driven adjustments to maximize ROI.
Identify strategic partnerships and collaboration opportunities to expand the organization's reach and visibility.
Analytics and Reporting:
Monitor social media analytics and provide regular reports on key metrics, performance, and trends.
Analyze data to identify areas for improvement and make recommendations to enhance social media strategy and effectiveness.
Stay informed about new tools and technologies that can enhance social media management and reporting.

2021 - 2023
Teletech
(Non voice customer service representative)

• Respond to customer inquiries or issues through non-voice channels like email, chat, or social media in a timely and professional manner.
• Understand and assess customer messages, identifying their needs or concerns, and providing appropriate solutions or assistance.
• Provide accurate information about our products, services, policies, and procedures to customers through written communication.
• Handle and resolve customer complaints or escalations, taking ownership of issues and following through to resolution.
• Collaborate with internal teams or departments to address customer concerns or obtain necessary information to assist customers effectively.
• Maintain customer records, update databases, and document all customer interactions accurately in the system.
• Escalate complex or unresolved issues to the appropriate departments or supervisors for further action.
• Ensure compliance with company policies and procedures, as well as industry regulations, while interacting with customers.
• Stay updated on product knowledge, company offerings, and industry trends to provide the best possible service to customers.
• Achieve individual and team performance targets, such as response time, customer satisfaction, or quality metrics.
• Collaborate with team members, supervisors, and other departments to ensure a seamless customer experience.

2022 - 2023
Amazon
(Amazon VA)

Yes, a Product Manager (PM) role is essential at Amazon, as well as in many other companies. Product Managers play a crucial role in driving the success of products and services by bridging the gap between the business, technology, and user needs. Their responsibilities typically include:

Product Strategy: Defining the product vision, goals, and strategy to align with business objectives.

Market Research and Analysis: Conducting market research, analyzing customer needs, and identifying opportunities and gaps in the market.

Requirements Gathering: Working with stakeholders to gather and prioritize requirements for the product's development.

Product Development and Roadmap: Collaborating with cross-functional teams (e.g., engineering, design, marketing) to create and execute a product roadmap.

Product Launch and Lifecycle Management: Overseeing the launch of the product and managing its lifecycle, including updates, improvements, and eventually its discontinuation if necessary.

Customer Insights: Continuously gathering feedback from customers and stakeholders to iterate and improve the product.

Competitive Analysis: Monitoring the competitive landscape to ensure the product stays ahead of the competition.

Financial Analysis: Monitoring the financial performance of the product and making data-driven decisions to maximize ROI.

Risk Management: Identifying and managing potential risks that could impact the product's success.

Communication and Collaboration: Effectively communicating with various teams, including senior management, to keep them informed of the product's progress and obtain necessary support.

Product Managers at Amazon, in particular, work in a customer-centric environment, where they prioritize the customer experience and leverage data-driven insights to make informed decisions. They are responsible for a wide range of products, from physical products like Amazon devices to digital products like Amazon Prime and other services.

Having skilled and effective Product Managers is crucial for Amazon's ability to innovate, maintain customer satisfaction, and remain competitive in the dynamic e-commerce and technology markets.

2019 - 2021
IQOR Phils
(Customer Service Representative)

• Respond to inbound customer calls promptly, professionally, and with a focus on providing excellent service.
• Understand and assess customer inquiries or concerns, and provide appropriate solutions or assistance.
• Provide accurate information about our products, services, policies, and procedures to customers.
• Handle and resolve customer complaints, taking ownership of issues and following through to resolution.
• Escalate complex or unresolved issues to the appropriate departments or supervisors for further action.
• Maintain customer records, update databases, and document all customer interactions accurately.
• Identify opportunities to upsell or cross-sell products or services to customers, if applicable.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Stay updated on product knowledge, company offerings, and industry trends to provide the best possible service to customers.
• Achieve individual and team performance targets, such as average handling time, customer satisfaction, or sales goals.
• Collaborate with team members, supervisors, and other departments to ensure a seamless customer experience.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Email
liezeldumalus08@gmail.com

Address :
San Fernando,
Philippines
Email :
liezeldumalus08@gmail.com


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