2011
Bachelor of Science in Tourism Management
St. Dominic Savio College
More Info About Me
Hello, my name is Liezel, but you can call me Zel. I'm married with three children. My hobbies are watching volleyball and do a TikTok videos.
I recently took a training for a General Virtual Assistant as I'm looking forward to being a Social Media Manager. I'm considering in taking another training so that I'll be able to enhance my skills so I can provide an excellent outcome for my future clients. I'm also experienced on providing a customer service as I worked in a BPO industry.
If you are interested on working with me. Please send a message :)
My Skills and Competencies
Social Media Management
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Concentrix
(Empowered Resolution Advocate)
- Handling an escalation wherein we are reviewing the cases to make sure that all the details have been provided before forwarding the case to other departments for further resolution.
- Meetings with clients, team leader an operations Manager
- Making sure that the advocates/frontliners are aware of the updates by sending an email and blog post.
- Sending updates and reports to team leaders and operations managers.
- Doing chat time to make sure that we will still be able to experience how to assist our customers.
2015
-
2017
Alorica
(Customer Service Representative – Escalation Department)
- Handling an escalation such as customer complaints and commendation call.
- Answering queries from the frontliners.
2014
-
2015
77 Bar and Restaurant
(Cashier and Waitress)
- Attending the needs of the customer.
- Assisting the customer by offering the best product that the establishment has.
- Doing the cashier task when the manager is not around.
- Doing the inventory by the end of shift.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
General Virtual Assistant
I highly recommend Liezel Abayan for any role requiring diligence, critical thinking, and a proactive approach. She is a reliable and valuable asset to any team, and I am confident she will continue to excel and contribute positively in her future endeavors.
Dhamielyn A. Sarno