2011
Bachelor of Science in Computer Science
Colegio de Dagupan
More Info About Me
Adaptive to change, optimistic and motivated. My experience being in customer service equipped me to become a team player, have good communication skills and ability to work under pressure.
I also have a high attention to details as I collaborate cross functionally to different departments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2023
Maersk Global Service Centre. Ltd Phil
(Process Expert)
• Investigates, gathers and analyze data to understand the queries from customer
• Assist customers with their issues, keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
• Adhere to process and Standard Operating Procedures (SOPs) during daily operation
• Navigates SapBi and sharepoint
• Handles the daily volume of booking requests
2012
-
2015
Footaction International Manufacturing Corp
(Sales Assistant - Invoicing)
• Reviews the invoices of corresponsive receipts of stock
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status
• Responsible for the inventory of stocks and its quality
2012
-
2012
BPI/MS Insurance Corporation (Billing and Collection Department)
(General Clerk)
• Conduct financial statement analysis of Auto Debit and Auto Charge Arrangement
• Prepares the transmittal of E-link forms
• Organize the Billing, Cancellation Notice, and Official Receipt of transmittal to client
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.