2014
Bachelor of Science in Computer Engineering
Universidad de Manila
Hi I'm Liezel. Your Awesome Virtual Assistant!
"Success is not final; failure is not fatal: It is the courage to continue that counts." — Winston S. Churchill
Every person has its own success and failure, but you will never reach that point if you don't have courage in life. What matters is the willingness to move forward. I'm a person that will never stop until I reach my goal.
Providing my clients and customers with excellent service makes me happy. I work efficiently, focus on getting the job done, and am highly motivated to advance my career. I also love to express my ideas through writing and is open for new learning opportunities.
I’ve worked in a BPO company since 2014. And those years gave me a chance to experience a lot of roles. I’ve been a Customer Service Representative, Agent Support and Technical Support. I love getting to talk to new people every day and help them solve problems (crucial or easy), leading to a great customer satisfaction rating. I also handled teams for new hires and learned that my passion is to help people on their technical issue.
These experiences will never stop me from learning. Because I've trained myself to react positively every time, failures and rejections don't shake me. Being from a family that had to start from scratch, I have high expectations for how I want my loved ones to live. This is what fuels my motivation.
My aim as your Virtual Assistant is to consistently go above and beyond your expectations. I promise to always be ready to work with you and ensure that your goals for your company, objectives, and projects are realized. We're in this together, I can assure you, and I'm excited about this role.
Take a chance on me ♡
My Skills and Competencies
Customer Service Representative
Technical Support
Social Media Management
Web Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2023
Concentrix Philippines
(DIRECTV Technical Support)
Handling calls to assist and troubleshoot the customers TV service technical issues. Creating order for equipment upgrade/replacement and dispatch technician for complex issues.
2017
-
2019
Convergys Philippines
(ISM Swivel Support Team)
Handled and Trained New Hire agents. Took supervisor calls and chats for AT&T billing such as: Wireless, Uverse and DIRECTV services. Also coached agents on focusing behaviors towards their call/chat and creating action plans which will lead to a great customer rating
2015
-
2017
Convergys Philippines
(DIRECTV BGI Customer Service Associate)
Handled calls and chats for DIRECTV billing concerns and general inquiries (equipment upgrade, products and services)
2014
-
2015
Convergys Phils
(Amazon Customer Service Representative)
Handled calls dealing with customer’s queries about the products available on the shopping website, correcting post – sale problems and helping customers issue such as: order status/tracker, return items/refunds.
2011
-
2012
John Ernest Connecting Connecticut
(Account Executive)
2 Accounts at the same time. Handled calls to promote beauty products.
Negotiate with clients and make a new contract for their financial assistance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Salvador Bustamante
"She was very professional and had a great amount of knowledge about her job and making sure she got to the root of the problem I was having with my TV service last but not least, she emphasized the safety of the Tech and of course the customer of these COVID-19 Times for that! " - Good work ZEL!!! Continue giving the best customer experience on all calls.
Renee Rose Cordero
Another month, Leizel! Top red hat with 129.44% over-all performance score for August 2019. 👍 Keep it up, !
Maria Cecilia Ramos
Zel,
Thank you for all your effort and for stepping up. There will be challenges along the way and I know you can overcome them. Know that no matter what, I will be here for you! Team Ces 2.0 rocks!