Hello!
If you are looking for a dedicated and committed professional with a strong ability to work independently, then I am the right person for you!
With four years of experience in the BPO industry as a customer service representative for telecommunications accounts, including both B2B and B2C for AT&T, I bring valuable expertise to the table. Additionally, I have six months of experience as a virtual assistant.
I have recently completed training as a General Virtual Assistant and a Social Media Manager, along with comprehensive training in online bookkeeping using Xero.
I am available to start immediately and would welcome the opportunity to discuss how I can contribute to your team.
Thank you for your consideration, and I look forward to hearing from you soon!
CAGAYAN STATE UNIVERSITY
College Graduate
Cum Laude
Sociocultural Awardee
Sports Awardee
Licensed Professional Teacher
Assisted clients with their consumer accounts related to billing with their DirecTV, ATT U-verse, and Mobility services.
Assisted clients with their business accounts and services. Resolved their concerns on bill inquiries and disputes, payments, and orders. Handled ATT Internet, VOIP, POTS, and Mobility services- closed sales by offering services that would help their business thrive.
Managed inbound calls and conducted outbound calls to assist clients with their orders and queries.
Worked with Email Correspondence.
I am committed to assisting you in achieving your goals with a strong focus on quality and attention to detail.
I can help with accounts receivable, accounts payable, payroll, invoice, and balance sheets.
