Bachelor of Science in Accountancy
St. Paul University Manila
My name is Lindsay. I enjoy traveling because it allows me to meet new people from other cultures. Same with my career, I enjoy working with different people. In the past eight years of working experience, I was able to work with American, British, Australian and had a chance to teach Japanese people the English language. I can confidently say that I am highly motivated and enthusiastic about my work.
St. Paul University Manila
• To teach Business English to Japanese professionals using the company’s methodology
• To guide Japanese professionals in their business communications concerns
• Keeps track of students’ progress and customize individualized plans for students with special requirements.
• Evaluates customers' experience as they interact with call center associates through inbound and outbound calls, email, chat, and social media responses
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Help increase agents' efficiency through behavior modification
• Enhance the quality of service to customers and improve close rates
• Compile and analyze statistical data
• Develop, implement and manage our social media strategy
• Communicate with industry professionals and influencers to create a strong network
• Ensure brand consistency
• Analyzing engagement data
• Identifying trends in customer interaction
• Conceptualizing and developing design concepts, graphics and layouts in accordance with brand guidelines
• Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design
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