Bachelor of Science in Accountancy
St. Paul University Manila
 
                                            My name is Lindsay. I enjoy traveling because it allows me to meet new people from other cultures. Same with my career, I enjoy working with different people. In the past eight years of working experience, I was able to work with American, British, Australian and had a chance to teach Japanese people the English language. I can confidently say that I am highly motivated and enthusiastic about my work.
St. Paul University Manila
•	To teach Business English to Japanese professionals using the company’s methodology
•	To guide Japanese professionals in their business communications concerns
•	Keeps track of students’ progress and customize individualized plans for students with special requirements.
•	Evaluates customers' experience as they interact with call center associates through inbound and outbound calls, email, chat, and social media responses
•	Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
•	Help increase agents' efficiency through behavior modification
•	Enhance the quality of service to customers and improve close rates
•	Compile and analyze statistical data
•	Develop, implement and manage our social media strategy 
•	Communicate with industry professionals and influencers to create a strong network 
•	 Ensure brand consistency
•	Analyzing engagement data
•	Identifying trends in customer interaction
•	Conceptualizing and developing design concepts, graphics and layouts in accordance with brand guidelines 
•	Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design
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