2016
Bachelor of Science in Marine Transportation
Philippine Merchant Marine School
More Info About Me
I started my career in the BPO industry with Concentrix, where I worked for 2 years and quickly became a coach within 10 months. After that, I moved to Capital One, where I spent 3 fruitful years. Currently, I've been with American Express for 2 years, continuously learning and growing.
Now, I'm taking steps to achieve financial freedom by starting my freelance career. Alongside work, I cherish family time, enjoy playing Mobile Legends on my phone, and have a passion for singing, participating in public events whenever possible. I'm excited about this new journey and hope to work with clients who appreciate my skills and provide fulfilling experiences.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
American Express
(Customer Care Professional)
- Provides credit card users in the Canada region with top-notch customer support.
- Provides a weekly report of the team's top performances in video format.
2020
-
2022
PRU LIFE UK
(Financial Advisor)
- Specializes in selling insurance policies that pay the insured sum to beneficiaries in the event of the insured's death.
2018
-
2021
Capital One Philippines Support Services Corporation
(Operations Representative)
- Provides high quality customer service for credit card holders in US region
- When necessary, served as POC and gave stats reports and updates so our team could be aware of own performance.
2016
-
2018
Convergys / Concentrix
(Leadership Academy Coach)
- Handles escalation calls from frontline associates & assistant for team leaders
- Supports product training with newly hired representatives
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Hannah Oblea
Lex has established himself to be a team player, hardworking and self-motivated individual. With his 6 years of experience in customer service, he had not only demonstrated exceptional call handling skills but also managed to achieve impressive performance metrics scores. He works with dedication and professionalism. He has great social skills which enable him to work well with his customers and his peers. With these attributes, he definitely will contribute to any organization he will be a part of.
Marvin Penticoste
Resilient, that’s how I would best describe Lexter whatever it is that’s given to him whether in the corporate world or even in his personal life. Lexter is both an inspiration and a plug-and-play type of person. Working with him in a call center setup enabled us to see his passion and craft in customer service. His skills will surely bring him to greater heights.