2009
Bachelor of Science in Business Administration
Philippine School of Business Administration
More Info About Me
As a skilled and dedicated virtual assistant, I provide invaluable support and assistance to individuals and businesses in managing their daily tasks and optimizing productivity. With a keen eye for detail and exceptional organizational abilities, I streamline operations, freeing up valuable time for clients to focus on their core objectives.
Areas of Expertise
Social Media Management
Digital Marketing
Data Entry
Content Creator
Virtual Assistant
Copywriting
Experienced in effectively utilizing Go High Level
Customer Service
Certificates
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My Experience and Education
2014
-
2017
51Talk
(HOME-BASED ONLINE ENGLISH TEACHER)
· Provided instruction using textbooks, games and visuals to help improve reading, writing, speaking and listening skills.
· Coordinated communication between students and administration to create effective and culturally-sensitive learning environment.
· Created monthly academic status reports based on indepth student evaluations
. Increased ESL students' reading levels by integrating online word games and altering lesson
plans for students needing extra guidance
2018
-
2021
Optum Global Solutions
(CUSTOMER SERVICE REPRESENTATIVE SR.)
· Answered incoming phone calls from health care providers and members, and identify the type of assistance the caller need for example benefit and eligibility, claim status, web support
· Focused on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to the caller
· Assisted members and providers with password reset, website navigation
2021
-
2023
Fasttrack Business
(Client Care Specialist [ Digital Marketing ])
· Building and maintaining strong relationships with clients, serving as their primary point of contact, and ensuring their satisfaction with the digital marketing services provided.
· Email and Facebook Moderation
· Regularly communicating with clients to understand their needs, goals, and challenges. Providing support, guidance, and addressing any inquiries or concerns promptly and professionally.
· Assisting clients in developing and refining their digital marketing strategies, identifying target audiences, and recommending appropriate digital channels and tactics to achieve their goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Digital Marketing
Strategic digital marketer driving online success.Let's grow your brand together!