2016
BS- Hotel and Restaurant Administration
Lyceum of the Philippines University
More Info About Me
I am a highly motivated client - employee services specialist with experience in resolving client and employee complaints and promoting conflict resolution.
Excellent skills in GVA-SMM, quoting, data entry, sales, marketing and relationship-building.
I want to succeed in a stimulating and challenging environment, building the success of the
company and/or its management while I experience advancement opportunities.
I am also a devoted performer who strives to bring characters to life and connect with audiences on an emotional level. Theater is my calling, and each role I take on becomes a part of me, propelling me to develop as an artist and reach out to people through the power of storytelling.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2023
Splunk
(White Glove Analyst)
• Client Liaison: Act as the principal point of contact for allocated high-value clients, developing strong connections and learning about their specific requirements and preferences.
• Provide tailored, one-on-one help to clients, designing solutions to answer their individual enquiries, issues, or requests as soon as possible.
• Effective problem-solving: Identify and address difficult challenges with an emphasis on delivering timely and effective solutions while exceeding customer expectations.
• Account management: overseeing and monitoring customer accounts to ensure correctness, completeness, and adherence to set procedures and rules.
• Product Knowledge: Gain in-depth knowledge of the company's goods and services in order to give professional counsel and assistance to clients and assist them in making educated decisions.
• Proactive Outreach: Anticipate customer needs and preferences by providing updates, special offers, or recommendations based on their interests.
• Onboarding and Training: Ensure that new clients have a seamless onboarding experience by providing individualized training sessions to ensure they are properly ready to use the company's products or services efficiently.
• Data Analysis: Analyze client data and feedback to find trends, patterns, and areas for improvement, working with appropriate departments to improve the overall client experience.
• Performance Metrics: Track and report on key performance indicators (KPIs) relating to customer satisfaction, retention, and engagement, with the goal of meeting and exceeding defined objectives.
• Continuously explore creative methods to improve White Glove service and engage with cross-functional teams to execute new strategies and initiatives.
2023
-
2023
Hey G! Nails and Spa
(Social Media Manager)
• Create and implement social media strategies to raise brand recognition, interaction, and sales across a variety of social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
• To promote user engagement and growth, create and curate appealing, brand-consistent content, including images, videos, and written material.
• Maintaining a watchful eye on audience behavior, social media trends, and competition activity to spot possibilities and areas for improvement.
• Implement and manage social media advertising strategies to reach out to target audiences and meet campaign goals.
• Respond to comments, mails, and mentions from followers in a timely and sincere manner.
• Grow and maintain online communities by encouraging good interactions and relationships with followers and consumers.
• To associate the use of social media with broader company goals, collaborate with cross-functional teams such as marketing, design, and customer service.
• Analyze key metrics and performance indicators to assess the effectiveness of social media campaigns and provide regular reports.
2017
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2018
LYFT
(Team Manager)
• Lead and manage a team of customer service agents, guiding, mentoring, and supporting them to meet performance targets.
• Monitor and assess the performance of team members by conducting frequent performance evaluations and offering constructive comments.
• Collaborate with other teams to enable smooth customer assistance and complicated issue solutions.
• Analyze customer service metrics and trends in order to find areas for improvement and put action plans in place.
• Create and implement training programs to improve the team's product knowledge, communication abilities, and customer service capabilities.
• Create a healthy and stimulating team culture by encouraging collaboration, open communication, and a customer-centric approach.
• Handle escalating client enquiries and concerns, working to find quick and agreeable answers.
• To successfully resolve customer problems and enquiries, stay up to current on Lyft's products, rules, and processes.
• Contribute to the creation and execution of customer service initiatives in order to maximize efficiency and customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.