2014
Bachelor of Science in Elementary Education
Talisay City College
More Info About Me
As a dedicated Medical Virtual Assistant, I provide professional, HIPAA-compliant remote support to healthcare providers and private practices. With a strong background in administrative tasks, patient coordination, and EMR management, I help streamline day-to-day operations so clinicians can focus on patient care.
Whether you're a solo practitioner or a growing healthcare team, I bring efficiency, reliability, and professionalism to every task. Let’s connect if you're looking for a trusted virtual assistant to support your practice.
My Skills and Competencies
Administrative Skills
Technical Skills
Communication Skills
Medical Knowledge
Medical Virtual Assistant
Certificates
×
![]()
My Experience and Education
August 2025
-
August 2025
ProVA
(Medical Virtual Assistant - Trainee)
As a Medical Virtual Assistant Trainee at ProVA, I am developing practical skills in supporting healthcare professionals through remote administrative and clinical tasks. This role has helped me build a strong understanding of medical operations, patient communication, and digital healthcare tools while maintaining strict confidentiality and professionalism.
Key Responsibilities:
Assisted with scheduling patient appointments and managing healthcare provider calendars
Communicated with patients via email, phone, and messaging platforms for appointment reminders and follow-ups
Maintained and updated electronic health records (EHR) and transcribed medical notes
Provided support in medical billing, including preparing invoices and verifying insurance details
Conducted basic research and prepared reports for clinical and administrative use
Completed training on HIPAA compliance and patient data confidentiality
Used tools such as Google Workspace, Microsoft Office, and electronic health systems for task execution
Collaborated with team members to ensure efficient healthcare operations
July 2024
-
February 2025
Peak Support
(Team Member)
Job Responsibilities:
Handle incoming service requests via phone or tickets
Ensure updated demographic information such as provider’s address, hours of operation and billing information
Assist billing concerns to ensure provider is paid correctly
Record feedback for quality assurance and provider performance scoring
July 2019
-
May 2024
Firstsource Solution Limited
(Healthcare Customer Service)
Job Responsibilities:
Respond to patient inquiries via phone, email, or in person in a courteous and professional manner.
Verify insurance coverage, eligibility, and authorizations as required.
Assist patients with billing questions, payment processing, and account balances.
Provide accurate information regarding medical services, procedures, and facility policies.
Maintain up-to-date and accurate patient records in electronic health systems.
Ensure compliance with HIPAA and other patient confidentiality regulations.
Resolve patient complaints or concerns efficiently, escalating when necessary.
Coordinate communication between patients, medical staff, and departments.
Support front desk and administrative functions as needed.
April 2017
-
June 2019
Concentrix Philippines
(Technical Support)
Job Responsibilities:
Respond to customer inquiries via phone, chat, or email regarding service issues.
Diagnose and resolve technical problems related to internet connectivity, cable TV, and telephone services.
Guide customers through the installation, setup, and configuration of modems, routers, set-top boxes, and phone equipment.
Perform remote troubleshooting and diagnostics using support tools and systems.
Reset or re-provision customer equipment and services as needed.
Schedule service appointments and escalate issues to field technicians or higher-level support teams when necessary.
Accurately document customer interactions, technical steps, and resolutions in the support system.
Educate customers on proper equipment use and how to optimize service performance.
Monitor system alerts and notify customers of outages or scheduled maintenance.
Identify opportunities to recommend service upgrades or additional features based on customer needs.
September 2014
-
February 2017
Qualfon Philippines Incorporated
(Technical Service Representative)
Job Responsibilities:
Respond to inbound customer calls and provide technical assistance in a professional and courteous manner
Troubleshoot and resolve issues related to hardware, software, or network connectivity
Guide customers through step-by-step solutions to resolve technical problems
Clearly explain product features, functions, and proper usage
Document customer interactions, issues, and solutions accurately in the system
Escalate unresolved or complex issues to higher-level support teams as necessary
Provide product support and technical training to customers when needed
Follow up on open cases to ensure issue resolution and customer satisfaction
Maintain up-to-date knowledge of company products, services, and support procedures
Meet performance targets including call quality, resolution time, and customer satisfaction metrics
My Services
Administrative Support
Help healthcare providers manage their day-to-day administrative tasks, allowing them to focus more on patient care.
EHR / EMR Management
Maintaining accurate patient data, assisting with documentation, and supporting overall workflow efficiency.
Customer Service
Ensure smooth interaction between patients and medical staff by handling appointment scheduling and answering questions.
Prior Authorization
Handles the initiation and coordination of prior authorization requests for medications, procedures, and services. Ensur
Insurance and Eligibility Verification
Verify patients’ insurance coverage and eligibility before appointments or medical procedures. Contact insurance provide
Appointment Scheduling
Schedule, reschedule, and cancel patient appointments efficiently. Manage real-time availability of healthcare providers