2015
BS in Hospitality Management
Colegio de San Juan de Letran-Bataan
with Latin Award
Your One-Stop Shop Virtual Assistant
Greetings! Les here, hailing from Bataan. I hold a bachelor's degree in Hospitality Management with a Latin award. Dedication, passion, and adaptability are the driving factors behind my professional persona. Engaging with people and seamlessly fitting into various environments come naturally to me. My work ethic is characterized by efficient and reliable task completion, even when operating in a virtual setting.
Over time, I have cultivated an enthusiasm for delivering exceptional customer service and actively contributing to the overall improvement of any organization I am a part of. My comfort working independently to achieve company objectives matches my ability to collaborate harmoniously in a team environment. Throughout my career, I have honed the values of commitment and effective communication with both my work and my colleagues, which have become integral aspects of my professional growth.
My Skills and Competencies
Bookkeeping
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2024
BDO Unibank, Inc
(Client Service Associate/Marketing Assistant)
Assist clients with their queries, observed proper KYC upon opening accounts,
process clients’ transactions efficiently and accurately.
2024
-
2024
PROVA
(Virtual Assistant Trainee)
Professional Mode: Embark on a comprehensive training program led by Coach Dham to gain a deep understanding of the duties and obligations of a virtual assistant. Acquaint yourself with various tools, software, and systems typically employed in virtual assistance.
Thorough Investigation and Data Assessment: Perform meticulous online research on designated subjects, compile relevant information, and deliver findings polished and concisely. Skillfully analyze data to provide clients with valuable insights when deemed necessary.
2019
-
2021
Colegio de San Juan de Letran-Bataan
(Management Staff)
Answer students or parents’ inquiries, inform the teachers and other
departments regarding memo coming from the Office of the Principal, prepare the minutes of
the meeting, faculty attendance during ongoing classes, efficiently accomplish the task given by
the principal, file and encode accordingly, and make inventory of office supplies.
2017
-
2019
Apple Fashion Co Ltd
(Junior Staff)
Monitor and follow-up shipment status from the point of origin to point of
destination, prepare the shipping invoice and email it accordingly to the buyer/customer.
2016
-
2017
Kahler Hospitality Group- Rochester Marriott Mayo Clinic Area
(Rooms Division Intern)
I started as a Housekeeper and then as a Housekeeping Inspector. Afterward, I was
assigned to the Concierge and Front Office thereafter.
Greet the guests with genuine smiles, handle phone calls, assist guests upon check-in and check-out, prepare the guests' bills, answer guests' queries, address and resolve guests' complaints, and ensure the cleanliness of the hotel rooms, public areas, and the guests' lounge,.
My Services
Bookkeeping
Accounts Receivable, Financial Accounting, Cost Accounting, and Invoice Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.