I am a dedicated and versatile professional with extensive experience across administrative, HR, marketing, financial advising, and quality assurance roles. Throughout my career, I have continuously developed my skills and knowledge to provide exceptional service and ensure smooth operations within various organizations. This diverse experience has sharpened my organizational, communication, and problem-solving abilities, making me adaptable and ready to contribute effectively to both administrative and client-facing roles. My commitment to lifelong learning and attention to detail ensures that I always deliver high-quality results. If you're looking for a reliable and dedicated professional, look no further—I'm ready to take on new challenges and support your business goals.
University of Rizal – Binangonan
Overseeing daily clerical operations to ensure the office runs smoothly, including managing office supplies, handling petty cash, and maintaining cleanliness.
Greeting visitors, answering phone calls, managing customer queries, and recording detailed call logs.
Managing appointments and diaries for senior staff, tracking office equipment, and maintaining accurate records.
Inputting leads into the CRM system and overseeing the company website’s chat function. Regular updates to the Accounts Department are also expected.
• Admin/Personal Assistant to the General Manager: Provides comprehensive support to the General Manager, including managing appointments, handling phone calls, maintaining records, overseeing office supplies, and managing petty cash. Also ensures compliance with ISO standards and maintains office tools and equipment.
• HR Executive/Coordinator: Assists with employee contract and visa processing, manages employee records, develops policies, coordinates training programs, and supports payroll and medical insurance processes. Handles onboarding and recruitment coordination.
• Marketing Executive: Manages prequalification documentation, coordinates tenders with the General Manager and estimation team, follows up on quotations, and oversees digital marketing tasks such as website updates and LinkedIn posts.
• Document Controller: Handles document organization, storage, retrieval, and audits, ensuring timely sharing of project documents and verifying contract compliance.
Provide personalized financial advice to clients, developing strategies to achieve their investment and insurance goals. The position focuses on ensuring high client satisfaction by offering exceptional service. Additionally, it includes designing and generating tailored proposals to meet the specific needs and objectives of each client.
Provide administrative and secretarial support to the General Manager, ensuring smooth office operations. Responsibilities include processing correspondence, organizing and filing documents, managing phone calls, and maintaining office supplies. The position also involves greeting visitors, directing them to the appropriate staff, and overseeing the activities of Office Assistants for efficient office functioning. Additionally, the role includes performing clerical and receptionist duties as assigned to support overall office management.
• Quality Assurance and Lead Tech Manager (2007 – 2012): Supported the IT department in software implementation, overseeing internal and onsite testing, and ensuring successful deployment to clients. Managed quality assurance projects, reviewed documentation, executed test plans, and identified, reported, and addressed issues and bugs.
• Customer Relations Supervisor (2002 – 2007): Assisted clients with interpreting software results, provided training on software tools and interactive reports, and ensured high data integrity through improved management and reporting procedures.
• Data Processing Specialist (2001 – 2002): Accurately encoded inventory data, generated detailed statistical reports, and assisted agencies in understanding and improving data submission processes to minimize errors.
Identifying and attracting customers through research, social media, emails, lead sourcing and engagement tracking.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.