2006
Bachelor of Science in Nursing
University of Cebu Lapu-Lapu and Mandaue
I'm your diligent digital ally, your savvy sidekick – I am the Virtual Assistant that turns tasks into triumphs!
Greetings! I am a dedicated and resourceful virtual assistant with a passion for providing exceptional support to businesses and individuals. My diverse skill set, coupled with a strong commitment to efficiency and accuracy, makes me a valuable asset for any project.
My expertise lies in providing comprehensive virtual support, ranging from administrative tasks to research and content creation. I am proficient in utilizing a wide array of digital tools and platforms to streamline processes and enhance productivity.
I pride myself on being a reliable and proactive team player. I prioritize clear communication, ensuring that I fully understand the requirements of each task to deliver precisely what is needed. I am committed to delivering high-quality work within deadlines, ensuring that tasks are not only completed but exceed expectations.
Whether it's managing emails, conducting market research, or creating engaging content, I am dedicated to making your workload lighter and more manageable. I am adaptable and quick to learn, making me a valuable asset for any project or team.
Let me be the virtual assistant you can count on for efficiency, reliability, and a touch of innovation. I look forward to contributing my skills to your success!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
September 2020
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September 2023
TRUV
(Data Ops Representative | Customer Service Specialist)
Maintained a positive work ethic and commitment to providing excellent service.
Improve operations efficiency and customer satisfaction.
Answer customers/end-users inquiries regarding products, services, and policies through phone, email, or chat.
Setting appointments and handling calls to gather data for product development.
Data Entry and Research
Collaborating with other departments such as sales or technical support, to resolve customer issues or provide information to customers.
October 2018
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October 2019
Northern Lights Technology and Development
(Customer Service Representative)
Helps in placing orders for customers
Resolve customer issues via email and phone
Data Entry
Making and sending customers invoice
Handled the inventory
April 2016
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April 2018
ECAREPRO TECH SUPPORT AND DATA ENTRY
(Customer Service Team Leader)
Handled the company's Amazon Seller Central account negative reviews and resolved customers' issues.
Recruit, coach, and develop customer service agents. Take escalations from customers and handle their requests as necessary.
Prepare and issue work schedules, deadlines, and duty assignments.
Manage and supervise the work of customer service agents to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
July 2014
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March 2016
ECAREPRO TECH SUPPORT AND DATA ENTRY
(Customer Service Specialist)
Received more than 50 calls and chats daily from different states in the US and handled hundreds of emails weekly from customers worldwide.
Resolved customers' issues and helped them troubleshoot or process replacements with different products.
Place and process orders into the system.
Upselling and cross-selling.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Kirill Klokov
Nila has worked as a support and data ops representative at Truv and was one of the first employees. Nila has always been committed to doing the best quality of work and responding to tickets around the clock. Anyone who hires Nila will benefit from having her on the team!
Varunn Wadhhwa
Nila is a top performer with whatever task she takes ownership of, I've had multiple instances where I've asked for help with tasks not in the scope of her daily work and she excelled at asking the right questions to get the job done.
I would recommend her for any role that requires a level of ownership while being accountable to her team.