2014
Information Communication Technology
Colegio de Montalban
More Info About Me
I am a hardworking, motivated, enthusiastic, and energetic. I always strive to achieve the highest standard possible, at any given task and any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with complex customer inquiries. Ability to work under pressure, passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement. I am ready to assist you virtually, whether it is for your business or personal purposes. My dedication and diligence combined with the ability to learn fast and apply what I have learned from my previous jobs and projects will surely be beneficial for client's satisfaction and success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
iQor Philippines
(Customer Service Representative / Authorizer)
-Answering customer calls
-Authorizing service requests
-Documenting customer interactions
-Providing customer service
-Escalating issues
-Adhering to company policies
-Resolving customer disputes
-Collaborating with colleagues
-Meeting performance goals
2019
-
2019
Inspiro Relia Inc
(Customer Service Representative)
-Seasonal Account
-Answering customer calls
-Responding to customer inquiries
-Resolving customer complaints
-Processing orders
-Providing product recommendations
-Maintaining customer records
-Upselling and cross-selling
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.