2018
Bachelor of Secondary Education-English
Pangasinan State University
More Info About Me
Hello! With nearly four years of BPO experience under my belt, I bring to the table a track record of reliability, adaptability, and a strong desire for continuous learning. As a new virtual assistant, I'm eager to assist businesses in maximizing their efficiency and productivity. My commitment to excellence and my willingness to go the extra mile make me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Global Clinical Services
(Customer Service Representative(Healthcare Specialist))
Provide professional, empathetic, and timely assistance to policyholders via phone, email, and chat, addressing inquiries, claims, policy changes, and general concerns.
Educate customers about their health insurance policies, coverage details, premiums, deductibles, and benefits, ensuring they understand their options.
Address billing questions, premium payments, and billing discrepancies, providing clear explanations and resolving payment issues.
Resolve customer complaints and issues in a professional and efficient manner, escalating complex cases as needed.
Stay updated on insurance products, industry trends, and regulations to provide accurate information and guidance to customers.
2020
-
2021
iQor Philippines
(Customer Service Representative)
Provide exceptional service to customers by actively listening to their concerns, answering their questions, and assisting with their banking needs.
Investigate and resolve customer issues, complaints, or discrepancies efficiently and effectively, ensuring customer satisfaction.
Assist customers with account-related tasks such as balance inquiries, fund transfers, statement requests, and account maintenance.
Adhere to all bank policies, procedures, and regulatory guidelines to ensure customer data security and compliance.
Maintain accurate and detailed records of customer interactions and issue resolutions.
2018
-
2019
iQor Philippines
(Collections Specialist)
Contact customers via phone to recover outstanding debts promptly and efficiently while adhering to company policies and legal regulations.
Investigate and resolve any billing discrepancies or disputes to reach mutually beneficial solutions.
Maintain accurate and up-to-date records of all communication and debt recovery efforts, collections systems are well-documented.
Handle customer inquiries and concerns in a professional and empathetic manner to maintain positive relationships and encourage on-time payments.
Negotiate payment plans or settlements when necessary, within established guidelines, and according to the company's policies and financial objectives
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.