Highly organized and detail-oriented and with almost 10 years of experience providing top-notch administrative,
customer service and technical support. Proficient in managing calendars, handling email correspondence, scheduling meetings, and conducting research. Known for strong communication skills, problem-solving abilities, and a commitment to delivering exceptional results in a fast-paced virtual environment.
De La Salle University Dasmarinas
Assisted prospects to rent their ideal apartments
Rescheduled and cancelled property visits with documentation.
Took realtor calls and provide them excellent customer service.
Provided basic information for maintenance issues.
Performed NOC technical troubleshooting with staff for Marriott
and Hilton hotels across US and Canada - HSIA only
Managed escalated NOC tickets
Handled supervisory or staff calls
Duly submitted EOD SLA reports
Scheduled meetings and trainings via MS Teams
Assisted project development by monitoring and tracking
Facilitated in-depth troubleshooting for SIP phones, cameras and
printers with technicians on site
Prioritized troubled tickets based on severity and urgency.
Duly submitted EOD daily reports.
Performed technical troubleshooting with staff and guests for
Marriott and Hilton hotels across US and Canada - HSIA and PBX
Managed escalated NOC tickets
Handled supervisory calls
Duly submitted EOD SLA reports
Gave feedback to agents for their QA assessed calls
Call Handling (inbound and outbound)
Follow up customers with their scheduled appointments
with DirecTV (cancellation or reschedule)
Assigning technician jobs and helping them with the
installation.
Providing guidance and assisting sellers and buyers in marketing and purchasing property for the best terms.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.
