2018
Bachelor of Secondary Education (Mathematics)
Notre Dame of Tacurong College
Get to know me ...
I am a versatile professional with a strong background in customer service and education. With experience as a call center agent, I've honed my communication skills and developed a keen ability to resolve issues efficiently. My role as a private school teacher allowed me to foster learning and growth in young minds, creating engaging and educational environments. Additionally, I manage a Facebook page, where I effectively combine my organizational skills with creativity to build and maintain an online presence
Skills
Bookkeeping, Social Media Management , Data Entry
Bookkeeper
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Mathematics Teacher
Customer Service Representative
2021
-
2022
Six Eleven Global Services
(Call Center Agent)
Avatar Campaign (non – voice agent)
As a non-voice agent, I excel in providing exceptional customer support and assistance through written communication channels.
I am able to effectively convey information, address customer inquiries, and resolve issues via email, live chat, or messaging platforms.
I am adept at multitasking, managing multiple conversations simultaneously, and delivering timely responses to maintain high customer satisfaction.
Through my non-voice agent role, I have honed my writing skills, problem-solving abilities, and ability to provide personalized and empathetic customer experiences, making me an invaluable asset in delivering exceptional service in a non-voice customer service environment.
2021
-
2022
JCON BPO
(Customer Service Representative)
An Outbound, Inbound and Transfer Calls
I am skilled in answering customer inquiries, resolving issues, and providing information in a prompt and professional manner. I have a deep understanding of product knowledge and company policies, enabling me to assist customers effectively. I am adept at active listening, understanding customer needs, and offering appropriate solutions or guidance. I am comfortable managing high call volumes and can handle challenging or irate customers with patience and empathy.
My goal is to ensure customer satisfaction and create positive experiences through each interaction.
2018
-
2020
Valdez Mother and Child Asean College Foundation Inc. (VMCACFI)
(Senior High School Teacher)
as a Senior High School Teacher, we establish and maintain a positive and disciplined classroom environment conducive to learning.
we design and administer assessments, such as tests, quizzes, projects, and presentations, to evaluate students' understanding of the subject matter.
I have a wealth of experience in providing quality education and guidance to students in the senior high school level. I am proficient in developing and delivering engaging lesson plans that align with the curriculum and educational standards.
I am skilled in classroom management, creating a positive and inclusive learning environment, and addressing the diverse needs of students.
I am experienced in assessing student progress through various evaluation methods and providing constructive feedback to support their growth.
Through my senior high school teaching experience, I have honed my communication, organizational, and interpersonal skills, making me an effective and dedicated educator.
My Services
Bookkeeping
Documenting all financial transactions, including sales, purchases, receipts, and payments, in the appropriate ledgers o
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Appointment Setter
Initiating outbound calls to potential clients or leads to introduce products or services and schedule appointments.