2014
Bachelor of Science in Information Technology
Isabela State University
More Info About Me
Hi there, my name is Lenie, a dedicated social media manager with a passion for creating engaging content and driving brand growth. Over the past year, I have successfully managed my own hair salon business in social media platform, created strategic marketing campaigns, and utilized analytics to optimize engagement and achieve business goals. I’m excited to help your business thrive online and reach new heights.
As customer service for over the past 7 years, I consistently demonstrated being attention to detail and problem-solving skills. I am eager to embrace new experiences and challenges. I believe that this role will offer me opportunities for growth and development within the company. I am excited about the chance to expand my skills and contribute to the team’s success.
Hire me, Now!
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Representative
Facebook Ads Experts
Adaptability
Time management
Certificates
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My Experience and Education
2015
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2022
Convergys Concentrix Inc
(Advisor II, Customer Service)
Responsibilities include answering customer calls, resolving issues, providing product information, managing accounts, upselling services, documenting interactions, ensuring customer satisfaction, and following company policies.
April 2022
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Dec 2022
Concentrix
(Advisor II, Technical Support)
Responsibilities include answering customer inquiries though phone calls, emails and chat, resolving issues, managing accounts and billing, educating users about features, providing technical assistance, documenting interactions, promoting services, and following company policies.
My Services
Customer Service
I am dedicated to providing exceptional support to enhance customer satisfaction. My role involves promptly answering in
FB Ads Expert
Managing and optimizing advertising campaigns on the Facebook platform
Data Entry
Accurate and efficient data input, verification, and maintenance services to ensure data integrity and accessibility.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.