2010
Bachelor of Science in Marine Transportation
Cebu Technological University
Your Reliable VA, Let's work together!
Hi, I'm Lemuel Mendoza. I am 32 years old. Becoming a breadwinner early taught me responsibility, time management, smart decision-making, and resilience. It shaped my values, strengthened my work ethic, and gave me a deep appreciation for hard work and family support.
With 10+ years of experience, I have developed strong skills in customer service, solar permits, admin support, e-commerce (Shopify), and communication. I thrive working independently while contributing to team success, always driven by quality, efficiency, and growth. My ability to stay organized and solve problems has driven both quality outcomes and personal growth.
I’m excited to take the next step in my career as a Virtual Assistant. My hands-on experiences have made me flexible and adaptable, and I’m ready to take on new challenges and contribute my skills where they’re needed.
Niche:
• General Virtual Assistant
• Shopify Specialist
• Customer Service Representative
• Chat and Email Support
• Residential Solar VA - Permits Specialist
If you’re looking for a reliable and detail-oriented professional to support your business, I’d love to connect and explore how I can help—I’m open to new opportunities and conversations.
My Skills and Competencies
Confidentiality
Accuracy and Attention to Detail
Data Organization
Multitasking
Problem-Solving
Typing Speed and Proficiency
Research Skills
Communication
Administrative Support
Software Proficiency
Technology-Savvy
Project Management
Accounts Processing
Data Entry
Product Listing
Product Research
Shopify Specialist
Customer Service
Certificates
×
![]()
My Experience and Education
2022
-
2025
MMC (US BASED AGENCY)
(Solar VA - Permit Specialist)
Responsible for preparing and submitting complete solar permit packages, including site plans, system layouts, and compliance documents. Ensures all materials meet local codes and AHJ requirements, tracks application progress, and coordinates with internal teams and external agencies to resolve issues. Maintains accurate records, updates permitting databases, and supports inspections and process improvements.
2020
-
2022
Office Partners 360
(Chat Support)
Provided global support to students and test takers to ensure smooth exam access, while assisting teachers and instructors in setting up exams successfully.
2019
-
2020
Office Partners 360
(Data Analyst and Email Support)
Maintained accurate product information on the website, assisted customers via email, confirmed details with suppliers, and provided alternative options for out-of-stock items.
2018
-
2019
Task Every Day
(Phone Support)
Troubleshot hardware, software, and connectivity issues, including motion detection and live view errors, while guiding customers through setup, firmware updates, and mobile app configuration.
2017
-
2018
Citius
(Phone Support)
Provided customer support for mobile plans, billing, device issues, and service features. Troubleshot device, connectivity, SIM, and data service issues, while guiding customers through activation, software updates, and troubleshooting.
2016
-
2017
ResultsCX
(Phone Support)
Provided customer support for orders, shipping, returns, refunds, account access, and Prime memberships. Assisted with tracking packages, canceling orders, modifying deliveries, and updating account details.
2015
-
2016
Support Save
(Phone and Email Support)
Provided support for DocuSign’s electronic signature and agreement tools, troubleshooting issues with document signing, user authentication, templates, envelope routing, and system errors. Assisted customers with account access, login issues, profile updates, subscription management, and permission settings.
2013
-
2015
Convergys
(Phone Support)
Provided support for Xbox consoles, accessories, Xbox Live accounts, and Game Pass subscriptions. Troubleshoot technical issues such as connectivity, software updates, error codes, and in-game problems. Assisted customers with account setup, login issues, password resets, privacy settings, and parental controls.
2012
-
2013
Aegis People Support
(Phone Support)
Assisted customers with booking flights, hotels, car rentals, and vacation packages. Managed changes, cancellations, and rebookings according to customer requests and provider policies. Resolved payment, booking, itinerary, refund, and travel disruption issues, while providing clear guidance on travel policies, restrictions, and cancellation fees.
My Services
Customer Support
Provides professional support by addressing inquiries, resolving issues, and ensuring a positive customer experience
Administrative Support
Provide administrative and clerical support, organize files, and ensure smooth office operations
Solar Permit Specialist
Provides support in the creation of permit packages, site plans, compliance documents, and supports inspections
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Product Researcher and Lister
Manages Shopify product listings, conducts market research, updates pricing, and ensures accurate product descriptions
Testimonials
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.