2020
Accountancy Business and Management
Lourdes College
More Info About Me
A versatile professional with experience in social media management, customer service, graphic design, photography, event planning, and video editing. With a passion for creating engaging content and delivering exceptional customer experiences, honed my skills in a variety of industries. Adept at managing multiple tasks and projects, and is committed to delivering high-quality work that meets the needs of clients and customers.
Throughout my career, I demonstrated a strong ability to collaborate with others and work effectively in team environments. Skilled at communicating ideas and concepts clearly and concisely, both verbally and in writing. My passion for creativity and innovation is evident in my work, and I always look for new and exciting ways to engage with audiences and create memorable experiences. Whether working independently or as part of a team, I am committed to achieving success and exceeding expectations.
My Skills and Competencies
Communication
Social Media Management
Graphic Designer
Data Entry
Content Creation
Project Management
Photography
Certificates
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My Experience and Education
December 2022
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January 2024
Ground Zero
(General Manager and Marketer)
I coordinate travel arrangements and itineraries, including booking flights, accommodations, and meetings — all with a focus on accuracy and timeliness. I respond to both internal and external inquiries through phone, chat, and email, always maintaining a professional and helpful tone.
In addition to administrative support, I manage social media accounts for multiple clients across Instagram, Facebook, LinkedIn, and Twitter, helping grow their audiences by over 60,000 followers organically. I create and schedule engaging content using tools like Canva. ensuring each post aligns with the brand’s voice and visual identity.
2021
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2022
Teleperformance
(Customer Service Representative)
Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payment.
2019
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2021
Myll Corn Coffee Manufacturing Company
(Social Media Manager)
I’m responsible for developing and executing social media strategies and campaigns across multiple platforms, aligning each with brand goals and audience preferences. I collaborate closely with the marketing team and key stakeholders to drive engagement, increase brand awareness, and generate traffic to the company’s social media.
March 2024
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May 2025
FOE
(Social Media Copywriter)
I write captions, hooks, CTAs, and scripts that are strategically tailored to each platform’s algorithm and audience behavior, which has helped boost post reach and overall engagement for my clients. I also optimize all copy for SEO and social discoverability, resulting in a 20%+ increase in profile visits and link clicks.
In addition, I create custom social media style guides, ensuring consistency in engagement strategy even after our collaboration ends.
My Services
Customer Service Representative
Provide excellent customer service that builds loyalty and trust.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Logo design, brand identity design, print design, web design, packaging design, illustration, and motion graphics.