Hello, there! You can call me LEI, I am your INCREDIBLE Virtual Partner!😉
What makes Lei UNIQUE? 🤔
I have 4 years of thriving experience in the BPO industry, where I’ve honed my skills as a Customer Service Representative and Sales Representative. I also have 1 year experience as a part-time Social Media Manager where I do the following for my clients:
📌 Planning and Strategy
📌 Social Media Management
📌 Organic Marketing
📌 Branding
📌 Content Creation
📌 Engagement
Now, I’m ready to go full time as a Virtual Assistant freelancer. 🙌
As I embark on my full-time freelancing career, I want to assure you that I am flexible and have the ability to grasp complex concepts with ease. I'm enthusiastic about learning new techniques and tools to improve my work. I am also passionate about helping people and I take pride in providing top notch customer service. I am highly organized, detail oriented, and can work simultaneously and independently. I am committed to delivering high quality results and open to work flexible hours to achieve project goals.
My ultimate objective is to streamline your daily operations and establish an amicable partnership.🤝
Let's talk about how I can contribute to your virtual team by integrating my abilities seamlessly! 💫
Rizal Technological University (Boni Campus)
Assisting Canadian customers by understanding their concern, analyzing the account carefully to solve the issue and smoothly transitioning each call to sales.
Building lasting relationships with customers to enhance loyalty.
Responding to customer’s queries and requests in a timely and accurate way via email and chat.
Managing requests and complaints escalated from customers to clients.
Sorting emails depending on its urgency and distributing them to agents.
* Planning and Strategy - analyzing and understanding target customers to plan for content and marketing strategies.
* Content Creation/Management - posting/writing content that attracts the target audience while ensuring the company keeps up with current trends.
* Organic Marketing - sharing content on various platforms and group sites to increase the brand's exposure and encourage customers to share feedback.
* Engager - utilizing the platform to communicate with leads and customers to boost product awareness and give them a VIP experience.
* Branding - making sure to be consistent not just on how each customer was treated but also on the values of the business to build trust, and foster loyalty to create a lasting impression.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.