2020
HUMANITIES AND SOCIAL SCIENCES (k12)
South Philippine Adventist College
More Info About Me
I am a dedicated and results-driven customer service professional with over 2 years of experience in managing escalations and resolving complex customer issues. Throughout my career,
I have demonstrated exceptional problem-solving skills, a customer-centric mindset, and the ability to handle high-pressure situations with composure.
I thrive in environments where I can take on new challenges and continuously improve my skills. I am committed to learning from experienced colleagues, leveraging training opportunities, and adapting quickly to new processes and technologies.
My Skills and Competencies
Computer System Technician
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
PANASIATIC CALL CENTERS INC.
(Customer Service Representative)
Responsible for handling complex and high-priority customer issues that require additional expertise,
authority, or sensitivity. My role ensures the resolution of critical concerns in a way that maintains customer satisfaction, protects the company's reputation, and aligns with organizational policies.
June 13, 2022
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August 16, 2022
Technical Education and Skills Development Authority
(Computer Systems Technician)
Install and configure systems
Set-up computer networks
Set-up computer servers
Maintain and repair computer systems and networks
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.