2020
Accountancy and Business Management
Benthel Asia School of Technology Inc
Rockstar Virtual Assistant | Social Media Manager |Website Builder
Hey there! I'm Lecille, your future rock star Virtual Assistant! I'm 22 years old and I live in Lapu-Lapu City, Philippines. Before becoming a Virtual Assistant, I worked at JP Morgan Chase as a Banker for almost 2 years, and then as a Technical Specialist for US clients for over a year. As a Virtual Assistant, I'm really good at helping people and solving problems.
I know how to use lots of different computer programs and tools, like Microsoft Office, project management platforms, and communication tools like Zoom or Skype. I'm really good at learning new things, so if there's a new program or tool I need to use, I can pick it up quickly.
I'm super organized and good at managing my time, so I can get things done on time. I pay close attention to details, so you can trust that my work will be accurate and free of mistakes. Plus, because of my previous job, I'm really good at talking to people and making sure they're happy with the service I provide.
So, if you need someone who's friendly, organized, and great at solving problems, I'm your girl! Let's rock this Virtual Assistant thing together!
My Skills and Competencies
Website Builder
Canva Illiterate
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
IONOS (Philippines) Inc.
(Website Editor/Designer)
*Guide clients through website building, design, and editing: Be their go-to person for creating websites that are user-friendly, visually appealing, and optimized for their needs.
*Troubleshoot marketing tool issues: Offer expert advice and assistance with concerns related to SEO, Google listings, and email marketing campaigns.
*Provide clear and concise explanations: Ensure clients understand technical concepts and feel confident managing their online presence.
*Stay up-to-date on industry trends: Continuously learn and adapt to best practices in website development and digital marketing.
*Maintain excellent communication skills: Build strong relationships with clients by actively listening, addressing concerns promptly, and offering personalized solutions.
2021
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2022
Teleperformance IT Park
(Retail Banker (Customer Service Representative))
--Client Service:
*Provided prompt and accurate responses to a wide range of client inquiries via phone, email, and chat.
*Resolved client complaints regarding accounts, cards, and online banking with empathy and professionalism.
*Investigated and processed disputes, overcharged fees, and unauthorized transactions efficiently.
*Proactively offered solutions and identified opportunities for additional products and services.
*Maintained client confidentiality and adhered to all regulatory requirements.
--Problem-Solving & Analysis:
*Analyzed call data and identified trends contributing to high call volume.
*Collaborated with team members to implement recommended solutions and monitor their effectiveness.
--Communication & Relationships:
*Communicated clearly and concisely with clients, colleagues, and management.
*Built positive relationships with clients and earned their trust and confidence.
*Adapted to changing priorities and maintained composure under pressure.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Website Builder
Building Websites like a pro for 2 yrs now, w/ a little help from my friends Trinity, Jimdo, Duda, and Creator! 🌟🖥️