2019
BS Biology
Central Bicol State University of Agriculture-Main Campus
Getting personal – here's a glimpse into my world.
Hello and welcome to my world! I'm a 25-year-old explorer of life, holding a BS Biology degree and a heart full of curiosity. While my academic journey might have started with cells and organisms, it quickly branched into a diverse path that led me to unexpected but enriching experiences.
My story took a turn when I embraced the world of customer service. My journey in the realm of customer service has been transformative, equipping me with a deep understanding of client needs and exceptional problem-solving abilities. However, my desire for personal and professional growth has led me to explore new horizons.
Now, I'm embarking on a career as a virtual assistant, blending my experience in customer service with a passion for efficiency and organization. I'm committed to providing top-notch virtual assistance services, whether it's streamlining data entry, managing social media accounts, or tackling a range of administrative tasks.
With a keen eye for detail and a dedication to delivering exceptional support, I'm here to help you succeed in your endeavors. Let's collaborate and make your virtual world a thriving one!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
2019
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2021
Outsource Network Contact Center and Back Office Services, Inc.
(Customer Service Specialist)
● Addressing patient inquiries, concerns, and complaints across healthcare services, insurance, appointments, and general information.
● Maintaining precise and confidential patient records and information updates.
● Assisting patients and hospital staff in securing authorizations for procedures, and tests.
● interactions and maintaining communication records.
● Administering COVID-19 risk assessments and symptom evaluations.
● Scheduling RT-PCR tests for COVID-19 confirmation and travel requirements.
● Tracking and communicating RT-PCR test results and necessary actions.
● Inputting patient and COVID-19 data via Google Forms into central database.
● Respond to emails promptly, acknowledging receipt and providing relevant information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Collects and analyzes customer data and then works to develop resolutions for issues.