2024
Bachelor of Science in Information Technology
Lorma Colleges
More Info About Me
I am a dedicated professional with experience in IT support, eCommerce, and virtual assistance. Over the years, I’ve worked on troubleshooting technical issues, helping customers, managing online stores, and organizing data. I enjoy solving problems and making processes easier for businesses. I am detail-oriented and always focus on delivering the best service, whether I’m assisting with technical support or handling eCommerce tasks like inventory management and order fulfillment. I am passionate about helping clients and improving operations to ensure everything runs smoothly.
TOOLS OR SOFTWARE: Google Workspace, Microsoft Office Suite, Slack, Notion, Amazon, eBay, Walmart, Zik Analytics, SkuGrid, WordPress, ActiveCampaign, Zoho CRM, Multilogin, Canva, Mercari, Airtable, Wrike
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Data Entry
E-Commerce Specialist
Certificates
My Experience and Education
2024
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2024
Lorma Medical Center
(Intern)
Provide basic technical support via calls.
Troubleshoot software and hardware issues.
Resolve or escalate issues to higher-level support teams.
Document and track support cases.
Ensure that support tickets are resolved in a timely manner.
2022
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2024
ITPUB LTD
(Chat Support Advisor)
Create a welcoming and creative space where users feel appreciated.
Establish trust with clients, listen to and understand their emotional issues and concerns.
Offer emotional support and advice to clients.
2023
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2023
Emery Jensen Distribution
(Data Entry Specialist)
Verify and update product prices and quantities on the platform and Amazon to ensure accuracy.
Monitor inventory levels and made necessary adjustments to maintain correct data.
Ensure that all product information was consistent across all platforms.
2022
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2022
A1 Ecom
(Order Processor)
Manage order fulfillment and uploading of tracking numbers for shipments.
Utilize Multilogin software to efficiently handle multiple Facebook Shops and Marketplaces for different clients.
Engage with customers on Facebook to strengthen brand presence and enhance customer relations.
Update and maintain accurate inventory records using Excel and Google Sheets.
Bump product listing
Create shipping labels and process returns.
2020
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2022
Freelancer
(E-Commerce Dropshipping Specialist)
Product research
Product listing on Facebook Marketplace
Accurate inventory management using Google Sheets
Handle customer service inquiries and order fulfillment, including uploading tracking numbers.
Monitor product performance
Create shipping labels, process returns and refunds
Manage all eCommerce operations to ensure smooth processes on Facebook Marketplace.
2020
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2022
Freelancer
(General Virtual Assistant)
Email marketing automation
Upload Tiktok video ads
Utilize Notion for organizing projects and tasks, and Slack for team communication.
Web research and data entry
Assist in social media tasks and optimize website content, including adding alt text to images on WordPress.
Changing FAQ Questions on Shopify Store
2020
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2022
Freelancer
(E-Commerce Dropshipping Specialist)
Conduct product research and manually list items on eBay.
Manage customer service and handle order processing and tracking.
Utilize Skugrid for repricing and inventory management.
Use Zik Analytics for product research.
Optimize listings and pricing.
Monitor product performance to adjust listings as needed.
Create shipping labels.
Process returns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Accurately gathering, organizing, and verifying data, while conducting detailed web research.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.