Undergraduate
BS Industrial Engineering
University of the Philippines Los Baños, Laguna
More Info About Me
I'm Lei, a highly driven individual with a verifiable record of accomplishment spanning more than several years in different line of businesses, transitioning to become a rockstar Freelance Virtual Assistant.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
May 2021
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December 2021
Axie Infinity Investor
(Administrative Assistant)
Developed ideas for promotional campaigns to attract potential buyers and aspiring scholars
Supervised recruitment, selection, onboarding, and offboarding of scholars
Delegated as Facebook Page Administrator for updates and quota monitoring of ~150 scholars
Created in Google Sheet a master file of scholar records, gaming performances, and payouts
Implemented an incentive and penalty system to boost gaming performance of scholars
Resolved scholars' queries on game strategies, technical issues, and payroll disputes
December 2020
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June 2021
Teleperformance Philippines - FHCS, Inc.
(WFM BARC Senior Analyst)
Maintained records promptly sent to project owners for smooth and accurate decision making
Oversaw weekly hiring and monthly KPI meetings for US and Canada projects
Created LOB-specific KPI dashboards through Microsoft Excel, Power BI, and SQL
Revitalized meeting minutes documentation, powerpoint presentations, and hiring posters
Earned the 'Beyond the Call of Duty' Award
August 2018
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December 2020
Teleperformance Philippines - FHCS, Inc.
(WFM Mission Control Analyst for JP Morgan Chase LOBs)
Attained at least 90% service level agreement employing effective call volume monitoring
Reduced shrinkage hours thru real-time callouts and permissible incidental schedule trades
Resolved timesheet disputes of Team Leads, SMEs, and CSRs by precisely plotting schedules
Generated and interpreted intraday performances with Operations Team and Client Services
Restructured Excel reports, process documentation, and touch-base meeting decks
Mentored Operations Team and RTA new hires of old versus new workflow processes
Recognized as Circle of Excellence Awardee and Hall of Fame Top Performer
Hailed as Champion at a Scrabble Tournament in celebration of Customer Service Week
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.