2016
Bookkeeping NCIII
PLT College Inc.
Reliable and Detail-Oriented Virtual Assistant
Hi there! I'm Leah, and I'm excited to welcome you to my virtual assistant portfolio!
Here, you'll find a collection of my experiences, skills, and the impactful work I've done as a dedicated and detail-oriented virtual assistant. With a strong background in customer service, bookkeeping, and administrative support, I take pride in delivering efficient and reliable assistance to help businesses thrive.
As you explore my portfolio, you'll see the diverse range of tasks and projects I've handled, all reflecting my commitment to excellence and precision. I’m passionate about streamlining workflows, solving problems, and providing top-notch support to meet your unique business needs. I look forward to the opportunity to contribute to your success!
My Skills and Competencies
I've gained these skills throughout my career!
Bookkeeping & Financial Management
Time Management & Multitasking
Customer Support & Communication
Product Listing & Inventory Management
Order Processing & Fulfillment
CRM & Administrative Support
Certificates
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My Experience and Education
March 2025
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Present
Rohail Siddiqi
(Admin Assistant)
Provide administrative support toa luxury and exotic car salesman, ensuring seamless daily operations.
Manage email correspondence and customer inquiries via email and text, delivering excellent client service.
Set up and maintain a custom CRM system to organize client data, follow-ups, and daily sales activities.
Schedule and coordinate appointments, test drives, and meetings with high-end clientele. Assist in trade-in vehicle appraisals, gathering and analyzing market data for accurate valuations.
Handle basic bookkeeping tasks, tracking sales transactions and maintaining financial records. Organize and streamline administrative processes, improving efficiency in client handling and sales operations.
Establish a Standard Operating Procedure (SOP) for future Virtual Assistants, ensuring consistency and efficiency in administrative tasks and sales support.
2022
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2024
ACCENTURE
(COLLECTIONS SUPPORT ASSOCIATE / CUSTOMER SERVICE HEALTHCARE REP)
As a Collections Support Associate at Alinta Energy, I managed customer accounts, ensured timely payments, and resolved billing issues. My role involved monitoring overdue accounts, arranging payment plans, coordinating refunds, and escalating complex cases when needed. Strong communication and problem-solving skills were essential in handling outstanding debts.
I joined Accenture as a Healthcare Representative with Blue Cross Blue Shield Arizona for a year before being reprofiled as a Collections Support Associate, gaining experience in assisting providers with claim-related concerns by reviewing and processing medical claims, resolving discrepancies, and ensuring timely payments. Communicate claim statuses, policy guidelines, and submission procedures while coordinating with insurance companies and internal teams. Obtaining strong attention to detail, problem-solving skills, and knowledge of medical billing and insurance regulations. In addition to my primary duties, I handled Ad Hoc tasks like reporting, data analysis, special projects, and process improvements. At Accenture, I was recognized as the most friendly and helpful CSR, earning commendations from customers and management. I also participated in global programs and organized project events, showcasing leadership, teamwork, and dedication.
2019
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2019
MDS CALL SOLUTIONS, INC.
(PART TIME CUSTOMER SERVICE REP)
Handle customer inquiries across various channels by providing solutions, processing orders, and updating accounts. Maintain professionalism in calls and emails while ensuring accuracy in data entry and adherence to company policies. Consistently meet performance targets and uphold high standards of customer satisfaction. During my time with the team, I was consistently recognized by my team lead for meeting KPIs and delivering high-quality performance. I was also commended for my perfect attendance, demonstrating reliability, dedication, and a strong work ethic in every task I handled
2018
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2019
TELEPERFORMANCE
(CUSTOMER SERVICE REPRESENTATIVE)
Handle customer inquiries regarding services, billing, and products while providing basic troubleshooting for technical issues. Recommend suitable upgrades and packages to meet customer needs and assist with service activation or cancellation. Manage customer complaints professionally, ensuring resolution and follow-ups. Escalate complex issues to specialized teams or higher management when necessary. During my time at Teleperformance, I was recognized as the top agent in my batch during the nesting period. I consistently received commendations from our project manager for my strong performance on the production floor with my positive CSAT surveys.
2017
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2018
PETRON GAS STATION
(BOOKKEEPER / SECRETARY)
As a bookkeeper, I manage financial records, process transactions, and ensure accurate reporting to support business operations. My responsibilities include recording and posting all financial transactions, such as sales, purchases, receipts, and payments, while also reconciling accounts and identifying any discrepancies. I assist in preparing financial statements, processing payroll, managing tax filings, and ensuring compliance with tax deadlines.
Beyond bookkeeping, I have experience in inventory management, tracking daily and weekly stock levels, sales performance, and operational efficiency. I also oversee staff performance, attendance, and workflow coordination, ensuring smooth day-to-day operations. With a strong attention to detail and organizational skills, I help businesses maintain financial accuracy, operational efficiency, and regulatory compliance.
My Services
Customer Support
Handle inquiries, resolve issues, process orders, and manage returns to ensure customer satisfaction and brand loyalty.
Admin Assistant
Provide administrative support, manage emails, schedule tasks, handle data entry, and ensure smooth daily operations.
Shopify Store Manager
Manage listings, inventory, orders, and support to optimize store performance and drive sales growth.
Bookkeeping
Record transactions, reconcile accounts, manage invoices, process payroll, and ensure accurate financial reporting.
Data Entry
Enter, update, and manage data accurately, ensuring organization, efficiency, and confidentiality in all records and dat
Collections Support
Handle overdue accounts, process payments, resolve disputes, assist customers while ensuring compliance with policies.