2001
Bs Industrial Engineering
Colegio de San Juan de Letran Calamba Laguna
More Info About Me
I am a client service representative with good English communication skills and problem-solving skills and proven experience in handling customer service and administrative task.
My Skills and Competencies
Social Media Management
Client Service Representative
Data Entry
Virtual Assistant
Product Sourcing
Administrative Assistant
Certificates
My Experience and Education
2019
-
2023
ADP Phils Inc
(Client Service Representative)
• Help ADP's client solve problems for time sensitive issues via chat, email and phone communication.
• Works as the primary client liaison for all employer level concerns and provides first level support predominately over the chat for several complex functional areas pertaining to their payroll .
• Answers basic client questions regarding payroll including processing procedures, deduction/earning set ups and taxes.
• Transfer complex issues regarding their payroll to the rightful department, such as Tax , Amendment and HR Compliance.
• Enter payroll data received via telephone and fax into the payroll processing systems.
• Completes all required information accurately and timely to ensure an accurate payroll for the client
2018
-
2019
ePerformax BPO and Contact Center
(Community Support Agent – eBay)
• Assisted customers with various inquiries, website, payment, shipping, policies and complaints.
• Managed quality communication, customer support and product representation for each client.
• Investigate, report and escalate fraudulent issues.
2015
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2018
MAMFOODCO LLC – Dubai UAE
(HR/ Admin Coordinator)
• Process the monthly payroll on a regular basis including employees’ compensation and benefits.
• In charge of processing of employment visa, Labour card, Emirates ID and other employment formalities of all newly hired employees.
• Coordinates directly with the PRO in processing/ renewing the visa of all staff including Managers and Directors.
• Clerical jobs such a doing letters requested by staff such as Employment certificate, Salary certificate and other Administrative letters supporting employees requests.
• Compile and update employees records related to their employment such as Passport, residence visa, Labour card expiry, salary details, increments, vacation pay and details, leave settlement and final settlement (soft and hard copies)
My Services
Administrative Assistant
Performs clerical duties to help an office run smoothly and efficiently.
Bookkeeping
Oversee a company's financial data and compliance
Amazon Product Sourcing - online arbitrage
Online arbitrage
Property Management
Overseeing and management of various commercial and residential real estate properties
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Supports customers by providing helpful information, answering questions, and responding to complaint .