2015
Bachelor of Science in Accounting Technology
Gensantos Foundation College, Inc
More Info About Me
Hello, my name is Leah, and I am a dedicated working mom with a background in accounting and customer service. With over 5 years of experience as a customer service representative and 3 years of experience as an accounting staff, I have honed my skills in both fields and established a strong understanding of the importance of excellent customer service and accurate financial administration.
I hold a Bachelor's degree in Accounting Technology, which has equipped me with accounting principles and practices. My educational background and training in accounting software, coupled with my hands-on experience, have provided me with the necessary skills to be effective in this field.
As a working mom, I have learned to balance the demands of my professional life with the responsibilities of raising a family. I am highly organized, reliable, and able to multitask effectively to ensure that I fulfill all of my commitments, both at work and at home. I believe that my dedication, adaptability, and strong work ethic make me a valuable asset to any team.
My Skills and Competencies
Data Entry
Xero Accounting Software
Microsoft Excel
SAP CRM System
Certificates
×
![]()
My Experience and Education
2018
-
2024
Wipro Philippines, Inc.
(Customer Service Associate)
Customer Service: Handled calls and emails to deliver quality service, providing helpful information and resolving issues efficiently.
Transaction Management: Ensured compliance with company process flows, including generating Case IDs for tool/machine maintenance, dispatching engineers, processing orders, tracking shipments, creating quotes, handling warranty replacements, and managing parts repair requests.
Customer Interaction: Responded promptly to customer inquiries, maintaining accurate records of interactions, comments, and complaints.
Logistics Coordination: Collaborated with global logistics and warehouses to source materials and parts needed by customers and engineers.
Request Management: Ensured that all received requests were accurately disseminated to the appropriate organization and relevant parties to resolve issues or fulfill requests effectively.
Client Training: Participated in training sessions with clients to familiarize them with new processes and procedures.
2017
-
2018
Priority Security Agency, Inc.
(Admin/Accounting Staff)
Prepared and processed payroll for employees.
Managed and submitted client billings.
Compiled and prepared liquidation reports for petty cash funds, ensuring transparency and accountability.
Requested quotations and purchased materials and office supplies.
Processed government compliance and handled statutory requirements
2016
-
2017
Primeworld Land Holdings, Inc.
(Admin/Accounting Staff)
Prepared and processed payroll for employees.
Compiled and prepared liquidation reports for petty cash funds, ensuring transparency and accountability.
Inventory In-charge: Prepared and analyzed inventory reports to track stock levels and manage resources efficiently.
Requested quotations and purchased materials and office supplies.
Processed government compliance and handled statutory requirements.
My Services
Bookkeeping
Accurately record and classify financial data, ensuring all financial activities are properly documented and organized.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistant: Admin Support
Manage tasks, organize, and streamline daily routines.
Customer Service
Provide quality service, deliver helpful information, and resolve issues effectively.