2015
Bachelor of Science in Medical Technology
Medina College
More Info About Me
A dedicated and results-oriented customer service professional with 5+ years of experience in providing exceptional customer support across various industries. Proven ability to de-escalate difficult situations, resolve complex issues, and build strong customer relationships. Adept at troubleshooting, problem-solving, and delivering personalized solutions to enhance customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
IQOR - ILOILO CITY
(Customer Service Representative /Mentor Coach)
Referred customers to team leaders and expert advisers for complex inquiries.
Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Addressed customer service enquires quickly and accurately.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
2021
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2023
Asurion
(Appointment Setter/T echnical Expert and Sales)
Monitored appointment outcomes, providing insights for strategy adjustments.
Implemented feedback from sales team to refine appointment setting processes.
Scheduled appointments for sales representatives, maximizing their time and enhancing productivity.
Listened actively to customers, responding appropriately to show interest and understanding.
Scheduled phone calls between potential customers and sales representatives.
2020
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2021
Teletech
(Technical Support Representative)
Utilised technical databases and resources to research and resolve unfamiliar issues.
Used support tickets to track and speed up incidents.
Followed user guides and technical manuals to complete skilled repairs.
Helped customers set up new systems, applications and software
2017
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2020
Transcom
(Customer Service Representative)
Listened to individual complaints with open mind and asked detailed questions to understand issues.
Kept detailed records of customer interactions for future reference.
Answering their inquiries about their shipments
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.