2007
Bachelor of Science in Information Technology
AMA Computer College- Davao Campus
More Info About Me
I’m Leah R. Albaran, a skilled IT Sales and Marketing expert with five years of experience, combined with expertise in Social Media Management, Graphics Design, E-Commerce Affiliate Marketing, and Customer Service. Over the past ten years, I’ve excelled in customer service roles, handling chat support, email support, and inbound/outbound calls, earning recognition as one of the top sales employee in my previous company.
Along with my sales and customer service background, I bring creative expertise in photo and video editing (Green Screen, Canva, PicsArt, Photo Room, Filmora, CapCut) to support social media needs. I’m highly proficient with Microsoft and Google applications, fast-typing, and tech-savvy. My diverse skill set makes me a valuable asset to any team in need of a detail-oriented and highly skilled individual.
My Skills and Competencies
Social Media Management
Graphics Design
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2025
Shopee PH (E-Commerce)
(e- Commerce Affiliate)
l choose top sales and excellent rating products from Shopee website to generate links.
I owned and manage several Facebook pages for my products posting using my generated links.
I make some videos using Capcut and Canva to create product designs.
2017
-
2022
MYX Shoppe Gensan
(Social Media Manager/ Business Owner)
Writing captions and posting of products with complete details through social media.
Responsible for strategy development, content creation &
management and community management & engagement.
Strengthened reputation by exceeding customer expectations in terms of quality products/services offered.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Consulted with customers to assess needs and propose optimal solutions.
Established strong customer relationships through excellent communication and attentive service.
I do product shipping nationwide
2015
-
2017
MYX Internet Cafe
(Business Owner/ Software & Hardware Technician)
Oversee daily operations and ensure smooth workflow.
Maintain financial records, including revenue, expenses, and bills.
Manage legal documents, permits, and business licenses.
Hire, train, and supervise staff (if applicable).
Analyze market trends to improve services and stay competitive.
Identify cost-effective upgrades for software, hardware, and internet services.
Develop strategies for customer retention and business growth.
Install and maintain operating systems, applications, and security software.
Troubleshoot hardware issues (PCs, printers, routers, etc.).
Optimize network performance and troubleshoot connectivity problems.
Ensure a clean, secure, and customer-friendly environment.
Promote the café through social media.
Offer promotions, loyalty programs, or gaming events to attract customers.
Regularly update software and hardware to prevent security risks.
2012
-
2014
Switch Photofun, LLC (3DMe Middle East)
(3D Graphics Designer/ Photographer)
Responsible for 3D Graphics editing on the spot.
Taking pictures from clients with a correct posed according to their chosen templates.
Increased efficiency in design workflows by utilizing advanced software tool, Green Screen.
Performed excellent job during the exhibit, big events like Dubai Expo and birthdays from Dubai Sheikh.
2007
-
2012
Proton Microsystems, Inc.
(IT Sales Representative/ Technician/ Assistant Branch Cashier)
Selling hardware and software (Operating System, Anti-Virus and etc.), all type of brands of personal computer, laptop, networking devices, printers and all other IT gadgets.
Prepared product price updates and their promos everyday based on the technology market nationwide.
Operated an MYOB accounting software and scanning system with cash, cheque and credit card transactions.
Hands-on involvement in marketing, advertising, promotions, exhibits and customer support.
Order processing by receiving, entering and verifying orders of clients from various channels.
Making a demonstration of product purchased, assembled computer unit, installed and troubleshooting software.
Making daily sales report transactions send to head office.
Assisted in inventory, receiving and stocking of products contributed to another branches, answered multi-line phone calls, and all other administrative duties.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Increased sales revenue by identifying and targeting high-potential accounts.
I had a multitask position in job from this company
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.