2011
BS Computer Science
AICS (Asian Institute of Computer Studies
Admin Specialist and Virtual Assistant
Hi, I’m Lea Belena Reyes. With over 13 years of experience in customer service, I’ve developed a strong foundation in communication, organization, and problem-solving. I’m now focused on starting and building a career in the virtual support field, where I can help busy professionals stay organized, meet their deadlines, and grow their businesses.
I specialize in managing calendars, handling emails, coordinating daily tasks, and making sure nothing falls through the cracks. I’m tech-savvy and confident using tools like Google Workspace, Microsoft Office, Canva, and Zoom — and I’m always eager to learn new tools that help make work more efficient.
If you're looking for someone dependable and ready to jump in and help, I'm here to be that person!
My Skills and Competencies
Scheduling and Appointment Coordination
Calendar and Email Management
Administrative Support
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2011
-
2025
Conduent Business Services
(Benefits Associate Administrator)
Answers and responsds to inbound, outbound calls and escalations as applicable.
Provides guidance and supports agents.
Escalate and raises team's concerns with the client.
Creates and sends monthly reports to client.
Serves as a back up for Team manager.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Provides assistance and supports for customers via phone calls, chat and email.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Commendations
Commendation_1
Commendation from previous work.
Commendation_2
Commendation from my previous wotk