2013
Food and Beverage Services NC II
Roxas Foundation Inc.
More Info About Me
N/a
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Project Management
Certificates
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My Experience and Education
2021
-
2023
Teletech | TTEC
(Chat Associate to Operations team leader)
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
Chat Associate - A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
2018
-
2021
Comic Ally
(Sales Associate to Officer-In-Chare)
• Monitor and Reach target sales quota
• Paper works and Computer work (MS Excel, Word, Email, Data Entry, Data
• Analyzing, Compiling and sending Reports.
• Handling cutomer inquiries, objections, and complaints
• Train and Monitor Staffs
My Services
Project Management
I have consistently driven team performance and achieved exceptional client satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.