2010
Bachelor of Multimedia Arts
Asia Pacific College
More Info About Me
Hello! I'm Gail!
I studied at Asia Pacific College and took up a Bachelor of Multimedia Arts, majoring in film and photography.
I've worked for 8 years in various customer service and digital marketing fields.
In my previous position, I managed the social media pages for Filipino Basketball Academy, one of the most well-known basketball training facilities in the Philippines. I was in charge of page engagement, appointment settlement, payment process, complaints, content creation and posting, lead generation, and cold emailing.
I also have a background in team management, research Analyst, basic graphic and video editing, data gathering, event planning, administrative tasks, game testing, chat, and email communication.
The tools I used are Zendesk, Hootsuite, Tweetdeck, Calendly, MailChimp, Google Suite, Microsoft Office, ChatGPT, Trello, Asana, Canva, Davinci, Filmora, and other editing apps on mobile.
Thank you for your time. I look forward to connecting with you soon.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2023
Filipino Basketball Academy
(Social Media Manager/ Lead Gen)
I handled the brand's social media pages (Facebook and Instagram) prioritizing engagement, content creation, and implementation. I'm also responsible to gather and input data from the customers who join the training camp. Aside from that, I'm the one who processes their payment and confirms their slot, and sets their schedule. I used the tools Meta, Trello, and Google Suite. To add, my client gave me a lead gen task on the side and cold emailing.
2015
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2017
PuzzleBox BPO Inc.
(Blank)
I was a research analyst and then promoted to social media operations team leader. I handled 6 brands on 4 different platforms (Facebook, Instagram, Youtube, and Twitter). I do social listening to monitor the brand and competitor's sentiments. Team and task management. On-site and email communication with clients. Applicants and team assessments. Daily to monthly analytical reports.
2013
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2015
Gumi PH
(Blank)
I was one of the pioneers of a start-up company. We manage to set up the operations and build a large team. I was promoted to a shift leader who handles two groups, the morning and evening shifts. We handle game testing, bug reports, and engagement with customers via social media and forums. We are also the one who controls the in-game gems and fix them by double-checking the records and calculating the amount lost from the customer's account. As one of the leads, I also do team and task management and assist in handling tickets via Zendesk Tool, I'm the one who creates filters to lessen the number of tickets faster, and also the team's assessments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.