2018
Bachelor of Science in Business Administration Major in Management Accounting
Colegio de Dagupan
More Info About Me
Hi! My name is Laureen Macaraeg. I'm 27-year- old skilled Virtual Assistant with a strong background in project management, financial tracking, and client relations. Proficient in BuilderTrend, CRM platforms, QuickBooks, and team communication tools. Experienced in customer service and bookkeeping, with expertise in visual design using Adobe Photoshop and Canva. Holds a BSBA in Management Accounting, with a proven ability to enhance operational efficiency and team productivity
My Skills and Competencies
Bookkeeping
Admin Support
Customer Service Representative
Data Entry
Content Creator
Project Management
Certificates
My Experience and Education
March 2023
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December 2024
Pineapple VA Hub
(Business Virtual Assistant)
Created, scheduled, and tracked project timelines and daily logs to keep team members updated usingBuilderTrend and other project management tools.
•Shared updates, files, and organized messages with team members, streamlining communication viaCRM platforms.
•Managed financials by creating and tracking change orders, invoices, purchase orders, and vendor deliveries.
April 2022
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September 2022
Agents Only PH
(Agent)
• Help customer choose the proper size, respond to product inquiries and verify all information.
• Providing excellent customer service through fast and accurate processing of orders.
January 2019
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March 2022
Sitel Philippines Corporation
(CSR Technical Support 4)
• Deals with customers who have inquiries with their bills or complaints regarding the products or services they have from the company.
• Upselling products to maximize their service.
• Assist newcomers from nesting to production and supports agents through communication and feedback.
My Services
Social Media Content Design
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Project Management
Created, scheduled, and tracked project timelines for smooth team coordination
Customer Service
Ensured a positive experience by responding promptly and professionally to customer needs
Admin Support
Provided ongoing support for a variety of administrative needs, ensuring smooth workflow
Bookkeeping
Bookkeeping can be challenging, let's organized and assess the standing of your business and personal finances.