2005
Bachelor of Science in Commerce Major in Business Administration
University of San Jose-Recoletos
More Info About Me
I've been with the BPO industry since 2005. And it's my first industry after graduating from college. I consider my self an ambivert. And I like watching documentaries.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
JP Morgan Chase, PGSC, N.A | Cebu, Philippines
(Fraud Specialist)
Reviewing deposit holds on check deposits made thru ATM, teller and online Processes hold release/retain holds as per Regulations policy
2017
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2020
JP Morgan Chase, PGSC, N.A | Cebu, Philippines
(Debit card/Check Claims Specialist)
Handles customer disputes relating to debit card and check claims Follows Regulations policy and procedures in handling the calls. Delivering claims denial/ approvals based on recovery policy.
2012
-
2016
JP Morgan Chase, PGSC, N.A | Cebu, Philippines
(Retail Customer Service Specialist)
Handles customer concerns relating to balances, transactions, and balance and online concerns while delivering customer satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.