2018
Bachelor of Science in Travel Management
Our Lady of Fatima University
Front Desk Agent with Travel Management degree and Customer Service skills
I graduated from Our Lady of Fatima University with a bachelor's in Travel Management. I primarily got into the Hospitality Industry and worked as a Front Office Agent for a year. The job gave me an opportunity to increase my ability to deal with different personalities and very challenging situations. I also have experience in Customer Service and currently working as an administrative staff in an insurance company. Lastly, I'm always ambitious, passionate, goal-oriented, good communicator and I can manage multiple tasks at once, learn new things, be creative, and go with new ideas.
My Skills and Competencies
Front Office Agent
Customer Service Agent
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
May 04, 2022
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Present
Celestial Summit Life Insurance Agency, Inc. (Pru Life UK)
(Administrative Assistant)
• Handling office tasks, such as filing, generating reports and presentations, and setting up events/meetings in an organized manner.
• Maintain polite and professional communication via e-mails, phone calls, and personal.
• Develop and update administrative system.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Provide support to Branch Manager, Financial Advisors, and other employees.
2020
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2021
INSPIRO RELIA INC.
(Customer Service Representative)
• Manage large amounts of incoming phone calls, chats and E-mails
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
• Processing orders, forms, applications, and requests
• Give customers information about products and services; take orders, and process returns and cancellation
2018
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2020
USA DEVELOPMENT CORP. / ACE HOTEL AND SUITES
(Front Office Agent / Night Auditor (SYMPHONY System))
• Assisting Guest Check-in and Check-out process
• Keep availability status chart updated
• Promptly handle all reservations by phone and by E-mail
• Make reservation slips and maintain reservation folios and update information in the system
• Carry out amendments and cancellations intelligently and accurately
• Maintaining Cash float and Cash drop including balancing of Bank Terminal
• Update the reservation register/records in order to have an updated inventory of room availability
• Balance accounts from the day shift
• Sending email and another endorsement
• Handle guest requests and take reservations
• Preparing Accounts, processing invoices and a paycheck for Accounting Department
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Data Entry
Data Entry Personnel helps out inputting information to existing data statistics in digital databases.