2013
BS Information Technology
University of Asia and the Pacific
More Info About Me
If you are looking for a Professional Virtual Assistant who has knowledge in IT, background in programming, experience in basic graphic design, passion for coordinating and handling events, or desire for management and organization, then look no further!
I am Lalaine, 31 years old, with over 8 years of IT experience working on ERP platform as Application Manager for SAP CO-PA Module with ABAP Programming background. Mainly involved in implementation, support, and upgrade of various projects and client-specific programs, I ensure that the progress and success of deliverables are facilitated well. Agile practices (Kanban and Scrum) are also applied for boosting efficiency and delivering high-quality results.
Outside of the IT domain, I also do graphic design for both online and print materials such as posters, logos, event invitations, shirt and costume layouts, lanyards, business cards, photobooth print layouts, and note cards.
Organizing small to medium scale events have been a delight for me ever since. I love to plan, delegate tasks and coordinate with people, and of course make certain that the execution is done well – giving attendees the best time possible at the moment.
My Skills and Competencies
Events Coordinator
FB Ads Manager
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2016
-
2021
DXC Technology
(IT Application Manager)
- Owned application quality assurance, maintenance, and overall health primarily for SAP CO-PA
(Controlling – Profitability Analysis), minimally for FI-AA (Finance – Asset Accounting)
- Acted as escalation point for vendor resource’s quality of work delivery to client
- Managed communications to business stakeholders of system changes, downtime windows, and
potential impact within the application
- In-charge of knowledge management and capability building of the organization on core applications
and underlying platform capabilities i.e. conducting trainings to fellow vendor resources and to
clients
- Identified potential areas of improvement and fixes as part of regular monitoring of the application
- Acted as the main point-of-contact for PCIM (Problem, Change, and Incident Management) which
includes but is not limited to offering inputs for ticket resolution within a defined SLA as level 4
support, especially during month-end and year-end business activities in production environment
- Provided consultation, review, and approval to project changes on application design, construction,
testing strategies, and documentations
- Delivered accurate assessments on project scope and effort estimations
- Fronted as the Subject Matter Expert providing the client with techno-functional advantage for new
solutions, continuous improvements, and system upgrades
- Created test cases and test scenarios; executed various functional and non-functional testing;
assisted in defect resolution
- Utilized Agile frameworks: led daily Scrum; assisted in navigating through Sprint planning and review;
experienced in Kanban using JIRA and MS Teams
2013
-
2016
DXC Technology
(SAP ABAP Developer)
- Analyzed development demands in accordance to business needs – taking part in each phase of
SDLC from analysis and planning, design, coding, testing, implementation until support
- Created custom solutions; improved existing codes to address functional and technical issues
- Worked on Reports, Enhancements, Forms, ALVs, RFCs, User-exits, LSMW data migration
- Applied basic coding standards such as proper naming conventions, self-describing code and
informative comments, authority check on objects, efficient database usage, and performance
checks
- Prepared configurations for functional change requests
- Ensured completion of documentations for all solutions within the scope of work
- Handled Transport Management and Change Management as part of each deployment
- Performed code review for peers’ ABAP developments
2013
-
2019
DXC Technology
(Co-Lead and Member of Employee Engagement Org within SAP PH Dept.)
- Organized team buildings, holiday events, and other social activities for establishing collaborative
relationships within and across teams
- Arranged coffee talks and townhalls; handled announcement communications from upper
management to teams
- Assisted in arranging highlights and recognitions of deserving project teams and individuals
- Designed layouts for event logos, posters, and notices
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design
Simple to intermediate graphic collaterals whether digital or printables, I can make it possible!
Events Management
Research, planning, coordination, execution up until evaluation of the event. You name it!