2018
Bachelor of Secondary Education major in English
Colegio de San Antonio de Padua
More Info About Me
Hi there! Just call me Laiza. I am a licensed professional English teacher but I did not practice my teaching profession. I am exploring my life, however, I always make sure that I bloom/excel in anything I do. Right after I graduated, I applied as a Payroll Specialist. Creating a lesson plan is far different from learning US taxes. I strive hard to adapt quickly in a new environment. As a fruit of hard work, I have been awarded by the company as top agent during a tough Tax Season. Right now I am exploring the world of freelancing where I find it more fun and fulfilling than the corporate world. I'm hungry for growth. Surprisingly, my client loves the result of my creative ideas. I also make sure aside from delivering the work professionally, I can contribute ideas that can help to elevate the company. If you're also aiming for elevation and innovation to your business, I am in! Let's work together.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
DNA Financial Solutions
(Virtual Office Coordinator)
This company is a tax preparer company. As a virtual assistant, I am responsible for sending an invoice and reminding clients to pay the invoice by sending an email. I create email contents and social media contents. I create graphics for email cover and social media posting. I send and schedule mass emails. I handle increasing followers on FaceBook, Instagram, LinkedIn and Tiktok. I handle the CEO's calendar by scheduling meetings and reminding the events daily. I create and submit invoice reports.
2018
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2021
Concentrix
(Payroll Specialist/Customer Service)
-As a payroll specialist I am responsible for walking through and educating customers how to run/create payroll, including setting up an employee into the system. To ensure that employee's payroll is accurate, complete, and no issues with quarterly and year end form filings.
-As a payroll specialist, I also educate customers on how the taxes on the forms are calculated. How they can submit forms and payroll through direct deposit and E-services using the system.
-On top of that, as customer service representative, I am responsible for addressing customer inquiries, complaints, and requests. I serve as the primary point of contact between Intuit and customers, providing support and guidance on a variety of issues. I am trained to communicate with customers through phone, email, and chat. I am knowledgeable about the company's products or services and am able to handle difficult customers with patience, professionalism to deliver correct resolutions to satisfied customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.