2017
Bachelor of Fishery Technology major in Aquaculture
Sultan Kudarat State University - Kalamansig Campus
About My Professional and Personal Journey
I'm a motivated 25-year-old with a degree in Fishery Technology, specializing in Aquaculture and sustainability.
I have 7 years of experience in customer service and I have undertaken extensive training in SEO, executive assistance, social media management, and project management.
My proficiency in Google Suite and MS Office comes from my experience working at Google. I’m detail-oriented and passionate about continuous learning. Let’s collaborate to create something meaningful!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Hashtag Research
Email Management
Calendar Management
Customer Service Associate
Certificates
My Experience and Education
2024
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2024
Pro VA
(Social Media Manager - Trainee)
- Concluded a full course in general virtual assistance.
- Gained expertise in social media management strategies, including content creation, scheduling, engagement, and analytics evaluation.
2024
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2024
Pro VA
(Data Entry - Trainee)
- Completed professional training.
- Entered information quickly and precisely into spreadsheets.
- Demonstrated proficiency in using tools like Google Sheets, Microsoft Excel, and specialized data entry software for organizing and processing data.
2024
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2024
Pro VA
(E-Commerce (Amazon) and Dropshipping)
- Identify profitable products to sell on Amazon by analyzing market trends, competitor performance, and customer demand.
- Create, optimize, and manage product listings with compelling titles, descriptions, bullet points, and images to ensure high visibility and sales conversions.
- Use tools to perform keyword research and integrate relevant keywords into product listings for better search ranking and discoverability.
2024
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2024
Pro VA
(Medical VA - Trainee)
- Gained experience in patient record management, and appointment scheduling.
- Developed skills, data entry, and improving workflow efficiency.
2024
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2024
Acquire BPO - RingCentral
(Technical Onboarding Advisor (Inbound, Chat and Email Call Center Agent))
- Assisting newly-signed up customer to set-up their phone system as their Technical Onboarding Advisor
- Creating their phone/call workflow
- Setup and configuration of desk phones
- Oversee the processing of porting requests
- Present and discuss performance insights and analytics reports
- Facilitating integration with third-party CRMs
- Oversee the processing of SMS registrations
- Configuring RingSense AI for RingCentral accounts
- Handling queries related to billing and account information
- Making a follow-up calls to check the service
2020
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2023
Accenture, Inc.
(Customer Service Associate (Inbound, Chat and Email Call Center Agent))
- Assessed mobile phone connection difficulties and applied appropriate troubleshooting steps
- Managed billing concerns and provided assistance with order inquiries
- Processed incoming orders for mobile devices
- Managed number porting in/out and account cancellations
- Administered support for a variety of 10 Google products, such as Google Fi, Google Pay, Google Play, Google Maps, Google Voice, Google Mail, Google Pixel, Google One, Google Nest, and Google Home.
- Delivered translation assistance for support inquiries about Google products via email and chat in Japanese, Spanish, Italian, Portuguese, and Swedish.
2018
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2020
Teletech - Telstra
(Customer Service Associate (Inbound, Chat and Email Call Center Agent))
- Assessed and addressed software and network challenges, including phone and internet issues
- Making a follow-up calls about the customer accounts and billing concerns.
- Provide customers with product and service information
- Processed relocation requests, new service connection requests, and porting requests.
- Managed the customer’s account as their Account Manager
- Document all call information according to standard operating procedures
- Research required information using available resources
2017
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2018
Alorica, Inc.
(Technical Support Associate (Inbound Call Center Agent))
- Diagnosed and troubleshoot software, hardware and network problems (both phone and internet connection)
- Making follow-up calls to check the status of the service
- Creating tickers for service issues/concerns
- Answering questions about billing and accounts queries
- Collaborated with engineering teams to escalate and resolve complex issues, maintaining a feedback loop to ensure continuous improvement of support processes.
- Complete call logs
- Gathered necessary information from accessible resources
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Calendar Management
Efficiently manage calendars by organizing appointments and ensuring timely reminders for key tasks and events.
Hashtag Research
Conduct in-depth hashtag research to boost engagement and optimize social media content for target audiences.
Graphic & Video Creation
Design eye-catching graphics and create engaging videos to elevate brand identity and enhance social media presence.