2012
Bachelor of Science in Information Technology
St. Anthony College
More Info About Me
Hi, my name is Lady. I’ve been doing customer support, data entry, and back office work for almost 9 years. I have several years of experience providing administrative support to various departments and have gained valuable knowledge along the way.
I started to be interested in the freelancing industry year 2020 and luckily in 2021, I had my first role as a Virtual Assistant.
• To give you a background in my past jobs, I am a specialist with the most experience in providing back-office support to businesses by handling various administrative tasks, customer relationship development, management, and administrative support.
• I love to focus and am capable of multitasking. I go above and beyond to make sure that my client has a great experience.
• I take pride in always being proactive, efficient, and genuinely committed to delivering quality service at all times.
• I would like to expand more of my services and I'd like to do it in a way that allows me to help clients in their e-commerce and other areas of business by reducing the bottlenecks, streamline the workflow processes and offloading low-value tasks so they can spend their time doing the things that matter most.
My Skills and Competencies
Social Media Management
Data Entry
SEO
Customer Service
Virtual Assistant
Certificates
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My Experience and Education
2021
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2022
VEA
(UGC VI RTUA L ASSISTANT)
- Worked as a part-time virtual assistant in a dropshipping ads company by helping to increase revenue and reduce overhead through client management and administrative tasks.
- Managed the day-to-day social media
- Identified top Tiktok talent based on criteria provided including audience engagement, follower demographics, and video views.
- Source influencers & creators to help grow brand awareness and do the onboarding process.
- Screened and processed 100+ applications daily for candidates applying to become official TikTok content creators.
- Coordinate multiple projects between content creators and dropshipping clients.
2022
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2022
InterContinental Hotel Group
(Customer Care Non-Phone Specialist)
-Coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve Rewards Club service concerns and make decisions in relation to point adjustments.
-Provide support to hotels for information via phone and email. Function as a central source of marketing information for both guest and hotel and act as liaison between member and hotel to ensure customer satisfaction.
2020
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2021
Netzwelt Philippines Inc.
(Junior Business Engineer)
- Processed tickets and claims requests related to product and reward redemption processes which support customers from APAC and EMEA countries.
- Validates customers’ claims up to the fulfillment process in accordance with the identified validation process and the program's terms & guidelines.
- Accurately update information databases as necessary, and upload documents.
- Monitor and respond to customer concerns through the customer support mailbox
- Consolidate and track weekly performance reports to identify business improvement trends and develop strategies. Provides input to improve internal processes.
- Participated in a software development process that involves in-depth analysis, technical, and operational implementation as well as documentation activities.
2012
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2020
Teletech
(Customer Service/ Back Office)
Prepare monthly, quarterly, and ad-hoc performance reports. Document, monitor information as well as tracking progress for any escalations and providing resolutions handling specific brokerage accounts. Data gathering from multiple sources, reviewing possible discrepancies, and ensuring data are correct.
My Services
Customer Support
Customer Support
Virtual Assistant
Virtual Assistant
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google