2010
Associate in Hotel and Restaurant Management
Batangas State University
More Info About Me
Enthusiastic and dedicated Hospitality professional with over 10 years of experience in front of House roles. Skilled in providing exceptional customer service and communicating effectively with team members and guests. Possess in Associate in Hotel and Restaurant Management and advanced knowledge of Microsoft applications. Recognized for outstanding customer service and committed to delivering personalized service. Yet, I don't have the experience of being General Virtual Assistance. However, I attended the Professional VA training to enhance my capabilities and to apply the knowledge that I've leaned from my previous experiences.
My Skills and Competencies
General Virtual Assistant
Lead Generator
Amazon VA
Data Entry
Certificates
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My Experience and Education
2023
-
2024
Norweigan Cruise Line
(Restaurant Staff)
Welcome and seat guests.
Providing menus, answering to customer inquiries and offering recommendations to upsell appetizers. Take the orders.
Place the orders into your point of sale (POS).
Serving food and drinks in a fast, efficient, and friendly manner.
Cleaning and organizing work areas, equipment, utensils, and service station.
Resetting tables for the next service.
Replenish the stocks.
Prepare the pre-set.
November 2, 2022
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December 24, 2022
Alorica
(Customer Experience Agent ( AMAZON Seasonal Account))
To assist customers with queries via chats and deal with multiple customers at the same time.
Follow communication scripts when handling different topics.
Identify customer's needs, clarify and verify information, research every issue and provide solutions and/ or alternatives.
2014
-
2020
Al Accad Department Store Dubai, UAE
(Team Leader)
Greet and assist the customers.
Allocating the team members.
Delegating tasks to team members.
Encoding the waste and breakages.
Ordering bread and pastries.
Ensuring that there is no expired and spoiled items.
Helping the operation if needed.
Oversee day-to-day restaurant operations, including daily opening and closing procedures.
Handle cash and credit card transactions accurately.
2012
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2014
Bennigans Bahrain
(Bartender)
Verifying the identification and age of customers.
Greet and interact with customers.
Preparing and serving alcoholic and non-alcoholic beverages.
Monitor customers at the bar, and receive payments in a fast, efficient manner.
Cleaning glasses and bar utensils.
Restock bar items.
List down all the running out items and order it.
Making and producing back up's for the next day.
Make daily, monthly and yearly inventory.
My Services
Amazon VA
Maintains database information. Product researcher.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator
Conduct market research to identify potential leads · Create and implement lead generation strategies ·
Testimonials
Dhamielyn A. Sarno, MIT
dhamsarno@gmail.com
09158325769
John Wanjohi
📞+971 55 869 0839
Renjith Pillai
📧 hrm@bflc.com.bh
Liberty S. Galvan
☎️ (043) 784 0368