2008-2010

Batangas State University
Associate in Hotel and Restaurant Management

To have an opportunity to practice and deeply enhance my knowledge and skills in organization offering growth and advancement in all aspects which will significantly contribute to the company.

Language: English and Tagalog
Computer: Word, Excel, PowerPoint

Dhamielyn A. Sarno, MIT

Project Manager
dhamsarno@gmail.com
09158325769

July 2023- March 2024

Norweigan Cruise Line, Restaurant Staff

Welcome and seat guests. Providing menus, answering to customer inquiries and offering recommendations to upsell appetizers. Take the orders. Place the orders into your point of sale (POS). Serving food and drinks in a fast, efficient, and friendly manner. Cleaning and organizing work areas, equipment, utensils, and service station. Resetting tables for the next service. Replenish the stocks.
Prepare the pre-set.

November 2022- December 2022

Alorica, Customer Service Representative

To assist customers with queries via chats and deal with multiple customers at the same time. Follow communication scripts when handling different topics. Identify customer's needs, clarify and verify information, research every issue and provide solutions and/ or alternatives.

October 2014- July 2020

AL Accad Department Store Dubai, UAE, Team Leader

Greet and assist the customers. Allocating the team members. Delegating tasks to team members. Encoding the waste and breakages. Ordering bread and pastries. Ensuring that there is no expired and spoiled items.
Helping the operation if needed. Oversee day-to-day restaurant operations, including daily opening and closing procedures. Handle cash and credit card transactions accurately.

May 2012- September 2014

Bennigans Bahrain, Bartender

Verifying the identification and age of customers. Greet and interact with customers. Preparing and serving alcoholic and non-alcoholic beverages. Monitor customers at the bar, and receive payments in a fast, efficient manner. Cleaning glasses and bar utensils. Restock bar items. List down all the running out items and order it. Making and producing back up's for the next day. Make daily, monthly and yearly inventory.

2019-2020

AL Accad Department Store Dubai, UAE

Organic Foods and Cafe
Best Team Leader

2013-2014

Bennigans Bahrain

Best Suggestive Seller Award

November- December 2006

Surplus Shop

Best Seller for the month of November 2006