2020
Bachelor of Secondary Education - Major in Mathematics
Jose Rizal University
More Info About Me
Highly motivated and detail-oriented professional eager to leverage strong organizational and communication skills as a Virtual Assistant with 10 years of experience. My background includes extensive project coordination and data management experience, where I developed proficiency in Microsoft Office, Google Workspace, Grammarly Business, Canva Magic Design, ClickUp AI and Zoom. I am a self-starter with a passion for problem-solving and an ability to quickly adapt to new tools and client needs. I am committed to providing reliable, high-quality support to help a dynamic team achieve peak productivity.
My Skills and Competencies
ESL Teacher
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Sutherland Global Services Inc.
(Quality Analyst)
Establish mechanisms to identify ares for process improvements and create action plans to address the same. Create and distribute regular reports based on the quality analysis process, results, and key metrics. Foster a culture that values quality, process excellence and continuous improvement.
2020
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2023
Foundever (former Sitel Philippines)
(Technical Support Representative)
Handles basic to advance troubleshooting of multiple devices owned by our clients. Assistance in installation, removal and configuration of our product, as well as different hardware installation like printers. Basic to deep cleaning of computer's drive to maintain maximum performance of computers and laptops.
2018
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2019
Saint Gilbert Myra Academe Inc.
(Elementary Teacher)
Handling multiple assessments to measure knowledge of students related to topics discussed on their respective subjects. Creates and administers assessments for multiple subjects and grade levels. Creates narrative reports to show how students are performing.
2017
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2018
Altair Global Solutions
(Debt Collections Specialist)
Handling financial accounts of multiple clients with outstanding balances from hospitals and banks. Setting different available payment options to ease out their financial standing and help them gain a better credit score.
2015
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2017
Shore Solutions Inc.
(Customer Service Representative)
Provides and offers Life Insurance promos to various Credit Card Holders as one of their exclusive perks as a Credit Card Holder of one of the banks in the Philippines.
2013
-
2015
Aegis People's Support
(Back Office)
Handling accounts of Australian clients for their electricity, water and gas. Connection and disconnection of accounts with outstanding balance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.